Bilingual CLO Manager (12-Month Contract)

KPMG Canada; City of Langley; Hybrid; CAD 73,000 - 110,000; Full time

Job summary

KPMG Canada is seeking a Bilingual CLO Manager for a 12-month contract. This virtual role involves managing external resources, ensuring compliance, and collaborating with stakeholders. The ideal candidate will have a degree, significant experience in contract management, and be bilingual in English and French.

Qualifications

• 5+ years’ experience with contract labour or contingent workforce management.
• Bilingual proficiency in English and French.
• Experience drafting third-party agreements and managing complex cases.

Responsibilities

• Manage over 1000 external resources annually across Canada.
• Handle complex contract revisions and risk assessments.
• Collaborate with internal experts on compliance and immigration matters.

Skills

Communication

Stakeholder Management

Attention to Detail

Organizational Skills

Education

College or University degree in a relevant field

Tools

MS Office

Flextrack

ServiceNow

Job description

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Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

The Contingent Labour Office’s (CLO) mandate is to partner with the business to enable an expedited and customer-centric positive approach to engaging external resources. This involves balancing the commercial needs of the business with mitigating risk to the firm. This mandate is achieved by:

1. Utilizing internal contingent workforce expert practitioners, who continuously expand their skills and remain up-to-date on market intelligence.
2. Acting as trusted advisors, to educate, challenge the status quo, and advise the business on creative approaches to find the right solutions.
3. Delivering a customer-centric approach to the business and external resources by minimizing administration efforts, anticipating their needs, projecting a ‘how can I help you’ attitude, and actively collaborating with Hiring Managers to deepen relationships.

Location: Anywhere in Canada will be considered; this is a virtual work opportunity with 1-2 days in office per month for meetings.

What You Will Do

Reporting to the Leader of the Contract Labour Office (CLO), the Contract Manager will execute processes and solve challenges related to external resources during initial setup, while on contract, and during renewals or departures. The role involves managing over 1000 external resources annually across all functions and locations in Canada. Responsibilities include:

1. Applying technical expertise to advise and support Hiring Managers in engaging external resources.
2. Handling complex cases, escalations, and requests effectively and timely.
3. Managing complex contract revisions, risk assessments, change management, and difficult relationships.
4. Collaborating with internal subject-matter experts and external service providers on matters related to classification, conflicts, immigration, taxation, data security, and more.
5. Working on high-risk cases related to compliance with legislative and regulatory requirements.

The successful candidate's responsibilities include but are not limited to:

1. Promoting the CLO’s brand through a customer-centric approach.
2. Managing all cases within KPMG’s vendor management system (Flextrack).
3. Training internal clients on system use.
4. Conducting due diligence on resources.
5. Maintaining stakeholder communication and documentation.
6. Managing complex and high-risk cases, including contract negotiations and risk assessments.
7. Supporting continuous improvement initiatives and projects.
8. Responding to inquiries, providing reporting, and managing escalations.
9. Leading educational sessions and mentoring team members.

What You Bring To The Role

• College or University degree in a relevant field.
• 5+ years’ experience with contract labour or contingent workforce management.
• Experience drafting third-party agreements and liaising with multiple parties.
• Exposure to immigration matters.
• Bilingual proficiency in English and French.
• Strong communication skills and stakeholder management abilities.
• Attention to detail, organizational skills, and ability to handle multiple priorities.
• Proficiency in MS Office, especially Excel; experience with ServiceNow and Flextrack is an asset.
• Legal training or experience is a plus.

This position requires fluency in English and collaboration with English-speaking stakeholders.

KPMG BC Region Pay Range: $73,000 to $109,500, with potential bonuses. Salary is determined based on location, skills, and qualifications.

Our Values: Integrity, Excellence, Courage, Together, For Better.

KPMG is committed to diversity and inclusion and offers accommodations during the recruitment process. For support, contact KPMG’s Employee Relations Service team.