Bilingual CLO Manager (12-Month Contract)

KPMG Canada; Brossard; Remote; CAD 73,000 - 110,000; Full time

Job summary

A leading company is seeking a Bilingual CLO Manager for a 12-month contract. This role involves managing external resources, ensuring compliance, and collaborating with various stakeholders. The ideal candidate will have extensive experience in contract labor management and be fluent in both English and French.

Qualifications

• 5+ years’ experience with contract labour or contingent workforce case management.
• Experience with immigration matters, legal agreements, and stakeholder management.

Responsibilities

• Manage escalations and complex cases, mediate contract negotiations.
• Promote the CLO’s internal brand through a customer-centric delivery approach.

Skills

Communication

Attention to Detail

Organizational Skills

Proactive Approach

Education

College or University degree

Tools

MS Office

Excel

ServiceNow

Flextrack

Job description

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Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

The Contingent Labour Office’s (CLO) mandate is to partner with the business to enable an expedited and customer-centric positive approach to engaging external resources. At the same time, balancing the commercial needs of the business with mitigating risk to the firm. This mandate is achieved by:

1. Utilizing internal contingent workforce expert practitioners, who continuously expand their skills and remain up-to-date on market intelligence.
2. Acting as trusted advisors, to educate, challenge the status quo, and advise the business on creative approaches to find the right solutions.
3. Delivering a customer-centric approach to the business and external resources by minimizing administration efforts, anticipating their needs, projecting a ‘how can I help you’ attitude, and actively collaborating with Hiring Managers to deepen relationships.

Location: Anywhere in Canada will be considered, virtual work opportunity (1-2 days in office per month may be required for company meetings)

What You Will Do

Reporting to the Leader of the Contract Labour Office (CLO), the Contract Manager will execute processes and solve challenges related to external resources - during the initial setup, while on contract, and when renewing or departing - for all functions and locations across Canada (the CLO processes 1000+ external resources per year of varying size - from individual to multi-million dollar organizations). The Contract Manager

1. Applies technical expertise to advise, guide, and support Hiring Managers in the engagement of external resources, critical to meeting the needs of their clients/projects.
2. Independently works on multifaceted complex cases, escalations, and requests to result in effective and timely resolution.
3. With accountabilities for complex contract revisions, comprehensive risk assessments, change management, and managing difficult relationships;
4. On matters relating to classification, independence conflicts, Partner-level resources, immigration, taxation, data security, services delivered outside of Canada, federal government security requirements, acquisitions, external-client requested resources, member-firm agreements, offshore resources entering Canada, alliances, contract negotiations, time/expense, agency/staffing firms, and subsidiaries; and
5. Partnering with internal subject-matter experts such as Legal, Risk Management, Procurement, ITS Security, Finance, Partnership Matters, and external service providers.
6. Under the guidance of the Leader of the CLO, works on complex and high-risk cases related to external legislative and regulatory compliance (e.g., CRA, ESA), as well as KPMG policies regarding third-party resources, independence, tax, immigration, and data security.

The successful candidate would be responsible for, but not limited to:

1. Case Management (Standard): Promote the CLO’s internal brand through a customer-centric delivery approach, manage cases in Flextrack, train users, gather and interpret information, conduct due diligence, advise stakeholders, maintain documentation, and collaborate with team members.
2. Case Management (Complex): Manage escalations and complex cases, mediate contract negotiations, draft clauses, navigate case complexities, conduct risk assessments, and support change management.
3. Continuous Improvement/Projects: Recommend process improvements, stay current on workforce legislation, lead or participate in projects, and perform other duties as assigned.
4. Miscellaneous: Respond to inquiries, provide reporting, manage escalations, lead education sessions, contribute to firm objectives, and mentor team members.

What You Bring To The Role

• College or University degree in a relevant field.
• 5+ years’ experience with contract labour or contingent workforce case management, including drafting agreements and liaising with multiple parties.
• Experience with immigration matters, legal agreements, and stakeholder management.
• Excellent communication skills in English and French (bilingual required).
• Ability to act as a trusted advisor, handle multiple stakeholders, and manage high volumes of cases.
• Attention to detail, organizational skills, and a proactive approach to continuous improvement.
• Proficiency with MS Office, especially Excel; experience with ServiceNow and Flextrack is an asset; legal training or experience is a plus.

This position requires fluency in English. The candidate will support and collaborate with English-speaking colleagues and stakeholders.

KPMG BC Region Pay Range: The expected salary range is $73,000 to $109,500, with potential bonuses. Salary is based on location, skills, and qualifications. KPMG offers a comprehensive Total Rewards program.

Our Values: Integrity, Excellence, Courage, Together, For Better. We promote an inclusive, respectful, and barrier-free workplace, welcoming all qualified candidates.

Adjustments and Accommodations: We are committed to inclusive recruitment, offering adjustments or accommodations at any stage of the process. Contact KPMG’s Employee Relations Service team for support.