Bilingual CLO Manager (12-Month Contract)

KPMG Canada; Vancouver; Remote; CAD 80,000 - 120,000; Full time

Job summary

KPMG Canada is seeking a Bilingual CLO Manager for a 12-month contract, responsible for managing external resources and ensuring compliance with regulations. The role involves advising stakeholders, managing complex cases, and contributing to continuous improvement initiatives. Ideal candidates will have a degree, extensive experience in contract management, and superior bilingual communication skills.

Qualifications

• 5+ years’ experience with contract labour or contingent workforce case management.
• Experience drafting third-party agreements and liaising with multiple parties.
• Fluency in English and French communication skills.

Responsibilities

• Manage cases within KPMG’s vendor management system.
• Handle complex contract revisions and risk assessments.
• Recommend process improvements and participate in projects.

Skills

Bilingual communication

Attention to detail

Stakeholder management

Continuous improvement mindset

Education

College or University degree in a relevant field

Tools

MS Office

Flextrack

ServiceNow

Job description

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Overview
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

The Contingent Labour Office’s (CLO) mandate is to partner with the business to enable an expedited and customer-centric positive approach to engaging external resources. At the same time, balancing the commercial needs of the business with mitigating risk to the firm. This mandate is achieved by:

1. Utilizing internal contingent workforce expert practitioners, who continuously expand their skills and remain up-to-date on market intelligence.
2. Acting as trusted advisors, to educate, challenge the status quo, and advise the business on creative approaches to find the right solutions.
3. Delivering a customer-centric approach to the business and external resources by minimizing administration efforts, anticipating their needs, projecting a ‘how can I help you’ attitude, and actively collaborating with Hiring Managers to deepen relationships.

Location: Anywhere in Canada will be considered, virtual work opportunity (1-2 days in office per month may be required for company meetings)

What You Will Do

Reporting to the Leader of the Contract Labour Office (CLO), the Contract Manager will execute processes and solve challenges related to external resources - during the initial setup, while on contract, and when renewing or departing - for all functions and locations across Canada (the CLO processes 1000+ external resources per year of varying size - from individual to multi-million dollar organizations). The Contract Manager:

1. Applies technical expertise to advise, guide, and support Hiring Managers in the engagement of external resources, critical to meeting the needs of their clients/projects.
2. Independently works on multifaceted complex cases, escalations, and requests to result in effective and timely resolution.
3. Handles complex contract revisions, comprehensive risk assessments, change management, and managing difficult relationships.
4. Addresses matters related to classification, independence conflicts, Partner-level resources, immigration, taxation, data security, services outside Canada, federal security requirements, acquisitions, external-client requested resources, member-firm agreements, offshore resources entering Canada, alliances, contract negotiations, time/expense, agency/staffing firms, and subsidiaries.
5. Partners with internal subject-matter experts (Legal, Risk Management, Procurement, ITS Security, Finance, Partnership Matters) and external service providers.
6. Works on complex and high-risk cases related to external legislative and regulatory compliance, as well as KPMG policies on engaging third-party resources, independence, tax, immigration, and data security.

The successful candidate's responsibilities include, but are not limited to:

1. Case Management (Standard): Managing cases within KPMG’s vendor management system (Flextrack), training clients, conducting due diligence, advising stakeholders, maintaining records, and collaborating with team members.
2. Case Management (Complex): Managing escalations, mediating contract negotiations, drafting clauses, managing complex case specifics, conducting risk assessments, and supporting change management.
3. Continuous Improvement/Projects: Recommending process improvements, staying current on legislation, participating in projects, and other duties.
4. Miscellaneous: Responding to inquiries, providing reporting, managing escalations, leading education sessions, contributing to firm objectives, and mentoring team members.

What You Bring To The Role

• College or University degree in a relevant field.
• 5+ years’ experience with contract labour or contingent workforce case management, with knowledge of related matters.
• Experience drafting third-party agreements and liaising with multiple parties.
• Exposure to immigration matters related to resourcing.
• Superior bilingual (English and French) communication skills.
• Ability to act as a trusted advisor, managing multiple stakeholders.
• Attention to detail, organization, and ability to manage priorities.
• Continuous improvement mindset and operational success.
• Proficiency in MS Office, especially Excel; experience with ServiceNow and Flextrack is an asset.

This position requires fluency in English. Support and collaboration with English-speaking colleagues/stakeholders are expected.