Bilingual CLO Manager (12-Month Contract)

KPMG Canada; Waterloo; Remote; CAD 73,000 - 110,000; Full time

Job summary

Join a leading company as a Bilingual CLO Manager in a virtual role, supporting external resource management across Canada. You'll leverage your expertise to guide hiring managers, manage contracts, and ensure compliance while fostering strong stakeholder relationships. This position offers a competitive salary, potential bonuses, and the chance to make a significant impact in a diverse team.

Qualifications

• 5+ years’ experience in contract labour or contingent workforce management.
• Experience drafting third-party agreements and liaising with multiple parties.

Responsibilities

• Manage all cases within KPMG’s vendor management system (Flextrack).
• Draft and negotiate third-party agreements, liaising with legal teams.
• Identify opportunities for process improvements and participate in projects.

Skills

Bilingual

Communication

Organizational Skills

Education

College or University degree

Tools

MS Office

Excel

ServiceNow

Flextrack

Job description

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Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

The Contingent Labour Office’s (CLO) mandate is to partner with the business to enable an expedited and customer-centric positive approach to engaging external resources. This involves balancing the commercial needs of the business with mitigating risk to the firm. This mandate is achieved by:

1. Utilizing internal contingent workforce expert practitioners, who continuously expand their skills and remain up-to-date on market intelligence.
2. Acting as trusted advisors, to educate, challenge the status quo, and advise the business on creative approaches to find the right solutions.
3. Delivering a customer-centric approach to the business and external resources by minimizing administration efforts, anticipating their needs, projecting a ‘how can I help you’ attitude, and actively collaborating with Hiring Managers to deepen relationships.

Location

Anywhere in Canada will be considered, virtual work opportunity (1-2 days in office per month may be required for company meetings).

What You Will Do

Reporting to the Leader of the Contract Labour Office (CLO), the Contract Manager will execute processes and solve challenges related to external resources during various stages for all functions and locations across Canada. The CLO processes over 1000 external resources per year, ranging from individual contractors to multi-million dollar organizations. Responsibilities include:

• Applying technical expertise to advise, guide, and support Hiring Managers in engaging external resources.
• Working independently on complex cases, escalations, and requests to ensure effective and timely resolutions.
• Managing complex contract revisions, risk assessments, change management, and difficult relationships.
• Handling matters related to classification, conflicts of independence, immigration, taxation, data security, and other compliance issues, often in partnership with internal subject-matter experts and external service providers.
• Addressing high-risk cases related to legislative and regulatory compliance, policies, and guidelines concerning external resources.

Key Responsibilities

• Promote the CLO’s internal brand through a customer-centric delivery approach.
• Manage all cases within KPMG’s vendor management system (Flextrack) as a super-user.
• Train internal clients on system requests and utilization.
• Conduct due diligence on resources and advise stakeholders on actions.
• Maintain documentation for reporting, analytics, and audits.
• Liaise with SMEs to manage escalations and complex cases.
• Draft and negotiate third-party agreements, liaising with legal teams.
• Support change management and manage challenging client relationships.
• Identify opportunities for process improvements and participate in projects.
• Respond to inquiries, provide reporting, and lead educational sessions.

Qualifications

• College or University degree in a relevant field.
• 5+ years’ experience in contract labour or contingent workforce management.
• Experience drafting third-party agreements and liaising with multiple parties.
• Exposure to immigration and resourcing matters.
• Bilingual in English and French, with strong communication skills.
• Ability to act as a trusted advisor and manage multiple stakeholders.
• Attention to detail, organizational skills, and proficiency with MS Office, especially Excel.
• Legal training or experience and familiarity with ServiceNow and Flextrack are assets.

Additional Information

This role offers a salary range of $73,000 to $109,500, with potential bonuses, depending on skills and location. We are committed to diversity, inclusion, and providing accommodations during the recruitment process. For support, contact KPMG’s Employee Relations Service team.