Bilingual Clinical APM - Immunology Patient Support (Remote)

Sentrex; Canada; Remote; CAD 92,000 - 106,000; Full time

Benefits offered by this job

Competitive salary & vacation

Wellness program

Paid sick days

Dental & extended health benefits

RRSP matching

Employee assistance program

Job summary

Sentrex Health Solutions seeks a Bilingual Clinical Associate Program Manager for a 14-month fixed-term role, remote from Canada. You will lead immunology patient support programs, monitor performance, ensure data integrity, and coordinate cross-functional teams with a focus on delivering high-quality patient services.

Requirements include active RN license, 3-5 years PSP experience, and fluency in French and English.

Qualifications

• RN in good standing with regulatory college
• 3-5 years of PSP experience
• French and English bilingual required
• Immunology knowledge is an asset
• Minimum 2 years in a people management role
• Strong reimbursement and patient assistance program knowledge
• Experience with full-service call centers is a plus
• Ability to interpret financial data and manage a budget
• Strong client management and project management skills
• Excellent organizational and stakeholder management abilities

Responsibilities

• Provide operational leadership and program coordination for Immunology PSPs
• Monitor KPIs, SLAs, and performance metrics; generate reports
• Ensure data integrity and governance; support client governance meetings
• Coordinate client-facing materials and meeting documentation
• Assist with onboarding, training, and staffing planning
• Support system enhancements, reporting improvements, and process improvements
• Collaborate with Operations, Quality, Analytics, Technology, Training and Finance teams

Skills

Bilingual (Fr/En)

Project management

Leadership

Analytical skills

Education

Registered Nurse (RN) license

Job description

Sentrex Health Solutions seeks a Bilingual Clinical Associate Program Manager for a 14-month fixed-term role, remote from Canada. You will lead immunology patient support programs, monitor performance, ensure data integrity, and coordinate cross-functional teams with a focus on delivering high-quality patient services.

Requirements include active RN license, 3-5 years PSP experience, and fluency in French and English.