Administrative Assistant CEC

National Bank of Canada; Montreal (administrative region); Hybrid; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Health & wellness

Group insurance

Pension plan

Employee share ownership

Employee assistance program

Preferential banking

Community involvement

Telemedicine

Virtual sleep clinic

Job summary

National Bank of Canada is seeking an Administrative Assistant for the Client Experience Center (CEC) and related teams. You will coordinate calendars, manage communications in French and English, and provide project support to help achieve business goals.

You will work in a collaborative, people-first environment with flexible scheduling and hybrid work options, contributing to process improvements and internal workflows while safeguarding confidentiality and data security.

Qualifications

• Completed professional or college diploma or academic equivalency.
• At least three years of relevant experience.
• Advanced proficiency with Microsoft Office Suite and collaboration tools.
• Excellent interpersonal skills and strong ability to work in a team.
• Strong adaptability, autonomy, and initiative.
• Demonstrate organization and planning, while being able to manage multiple situations simultaneously.
• Excellent professional rigor and respect for confidentiality.

Responsibilities

• Proactively coordinate the agenda and emails, and perform rigorous follow-ups with managers.
• Organize internal and external meetings, ensuring administrative follow-up and coordinating all related logistics.
• Interact confidentially with external clients, various bank departments, and internal team members on matters involving human resources.
• Write, translate, or review internal and external communications in both French and English.
• Coordinate and participate in organizing large-scale events when required.
• Contribute to various project management activities (such as sector-wide initiatives).
• Provide administrative support to your teams and work closely with the assistant team to improve the administrative functioning of the service and the development of internal procedures and processes.

Skills

Interpersonal skills

Team collaboration

Organization & planning

Multitasking

Adaptability

Initiative

Confidentiality

Bilingual communications

Education

Professional or college diploma or equivalent

Tools

Microsoft Office Suite

Job description

A career as an Administrative Assistant in the Client Experience Center (CEC) team, Commercial Banking Advisory team and Transformation & Expertise Contact Center team, is a crucial strategic role supporting various team leaders. You will handle a range of coordination, planning, and project management tasks to optimize schedules and facilitate the achievement of business line goals and those of your managers.

Your role

• Proactively coordinate the agenda and emails, and perform rigorous follow-ups with managers.
• Organize internal and external meetings, ensuring administrative follow-up and coordinating all related logistics.
• Interact confidentially with external clients, various bank departments, and internal team members on matters involving human resources.
• Write, translate, or review internal and external communications in both French and English.
• Coordinate and participate in organizing large-scale events when required.
• Contribute to various project management activities (such as sector-wide initiatives).
• Provide administrative support to your teams and work closely with the assistant team to improve the administrative functioning of the service and the development of internal procedures and processes.

Your team

You will be part of a dynamic team distinguished by its exceptional level of collaboration in an environment that encourages personal growth. You will have the opportunity to learn and develop within a team that values customer satisfaction, performance, and innovation. This position reports to two Senior Manager. We aim to offer you maximum flexibility to support your quality of life. This includes a hybrid work environment and a flexible, adaptable schedule. The Bank values continuous development and internal mobility. Our personalized training programs, based on learning through action, allow you to master your profession and develop new areas of expertise.

Prerequisites

• Completed professional or college diploma or academic equivalency, and at least three years of relevant experience.
• Advanced proficiency with Microsoft Office Suite and collaboration tools.
• Excellent interpersonal skills and strong ability to work in a team
• Strong adaptability, autonomy, and initiative.
• Demonstrate a keen sense of organization and planning, while being able to manage multiple situations simultaneously.
• Excellent professional rigor and respect for confidentiality.

Languages: French, English

Reason to require this language: you will need to work closely with our colleagues outside Quebec.

Required skills: Accountability, Administrative Assistance, Bilingual Communications, Confidentiality, Detail-oriented, Expense Reports, Invoice Processing, Learning Agility, Multitasking, Organization Skills, Proactivity, Process Improvement, Relationship Building, Self-Sufficiency, Travel Arrangements

Your benefits

In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• * Health and wellness program, including many options
• * Flexible group insurance
• * Generous pension plan
• * Employee Share Ownership Plan
• * Employee and family assistance program
• * Preferential banking services
• * Involvement in community initiatives
• * Telemedicine service
• * Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!