Customer Experience Associate

Jobtailor; Capitale-Nationale; On-site; CAD 38,000 - 52,000; Full time

Job summary

Jobtailor in Quebec is seeking a Customer Service Representative for a banking environment. You will process deposits, withdrawals, and bill payments, assess customer needs, and recommend suitable banking solutions to help clients manage their finances.

The role emphasizes accuracy, strong MS Office skills, clear communication, and the ability to handle multiple tasks and changing priorities while complying with provincial regulations.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills.
• Hands on knowledge of MS Office and internet.
• Initiative and accuracy with attention to detail.
• Ability to handle several tasks and changing priorities.
• Established customer experience skills.
• Effective verbal and written communication skills.
• Must comply with provincial regulations for employment purposes in Canada.

Responsibilities

• Process financial transactions including deposits, withdrawals, and bill payments.
• Understand and determine customer needs and recommend appropriate banking solutions.
• Respond to and resolve customer concerns, escalating non-standard activities as necessary.
• Promote banking solutions and complete business processes accurately and promptly.
• Advise customers clearly on banking solutions and processes.
• Promote team effectiveness and participate in personal performance development.
• Keep coworkers updated on routine activities.
• Deliver quality customer experiences.
• Recommend operational improvements to achieve operational excellence.

Skills

Customer Experience Skills

Financial Transaction Processing

MS Office Proficiency

Organizational Skills

Effective Communication Skills

Education

High School diploma

Undergraduate degree asset

Tools

MS Office

Word

Excel

Outlook

Internet

Job description

• Process financial transactions including deposits, withdrawals, and bill payments
• Understand and determine customer needs and recommend appropriate banking solutions
• Respond to and resolve customer concerns, escalating non-standard activities as necessary
• Promote banking solutions and complete business processes accurately and promptly
• Advise customers clearly on banking solutions and processes
• Promote team effectiveness and participate in personal performance development
• Keep coworkers updated on routine activities
• Deliver quality customer experiences
• Recommend operational improvements to achieve operational excellence

Requirements

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning and time management skills
• Hands on knowledge of MS Office (Word, Excel, and Outlook) and internet
• Initiative and accuracy with attention to detail
• Ability to handle several tasks and changing priorities
• Established customer experience skills
• Effective verbal and written communication skills
• Must comply with provincial regulations for employment purposes in Canada

Core Competencies

Demonstrates strong customer experience skills and effective communication abilities while processing financial transactions and recommending banking solutions. Proficient in administration and organizational skills, with a focus on operational excellence and attention to detail.

Highest-signal resume keywords

• Customer Experience Skills
• Financial Transaction Processing
• MS Office Proficiency
• Organizational Skills
• Effective Communication Skills

Hard Skills

• Financial Transaction Processing
• Banking Solutions Recommendation
• Operational Improvement
• Attention to Detail
• Time Management

Soft Skills

• Initiative
• Adaptability
• Team Effectiveness
• Problem Solving

Industry Keywords

• Provincial Regulations
• Customer Concerns Resolution
• Business Processes
• Quality Customer Experiences

Tools & Technologies

• MS Office
• Word
• Excel
• Outlook
• Internet