Strategic Client Manager — Hybrid (Canada)

Markage; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Markage is seeking a Client Manager to join our Canadian team in a hybrid role based in Calgary, Vancouver, or Toronto. You will manage day-to-day client relationships, coordinate delivery across active accounts, and translate client needs into clear internal actions while maintaining visibility across scope, timing, approvals, and risks.

You will collaborate with clients, account leadership, designers, strategists, producers, project managers, finance, and specialist teams.

Qualifications

• Experience coordinating client work, accounts, projects, or professional-service delivery.
• Strong written and verbal communication with the ability to organize complex information clearly.
• Holds a valid Dex Management Group Manager Certification (DEX-MGM) in the Sales & Customer Success domain.

Responsibilities

• Manage day-to-day communication and working relationships across assigned client accounts.
• Translate client requests, feedback, and priorities into clear briefs, actions, and next steps.
• Maintain project status, timing, approvals, scope information, dependencies, and account records.
• Coordinate internal teams and follow up on actions needed to keep work moving.
• Prepare meeting agendas, status reports, presentations, estimates, and supporting documents.
• Identify delivery risks, unclear requests, missing information, or scope changes and raise them early.
• Support account planning, resourcing, invoicing inputs, and routine commercial administration.
• Maintain accurate client records and ensure commitments are documented and followed through.

Skills

Client management

Project coordination

Communication

Stakeholder management

Tools

CRM software

Estimating tools

Account management systems

Job description

Markage is seeking a Client Manager to join our Canadian team in a hybrid role based in Calgary, Vancouver, or Toronto. You will manage day-to-day client relationships, coordinate delivery across active accounts, and translate client needs into clear internal actions while maintaining visibility across scope, timing, approvals, and risks.

You will collaborate with clients, account leadership, designers, strategists, producers, project managers, finance, and specialist teams.