Bilingual Client Services Manager - Hybrid

Manulife

Toronto

Hybrid

CAD 89,000 - 139,000

Full time

5 days ago

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Job summary

Manulife in Canada is seeking a Bilingual Manager for AdminAdvantage Client Services. You will lead a team of Client and Account Specialists, overseeing end-to-end client implementations, enrolments, and ongoing service delivery across diverse portfolios.

The role emphasizes strong client outcomes, governance, and scalable operations within a hybrid work model. The position requires bilingual English/French communication, strategic leadership, risk management, and collaboration across multiple

Qualifications

Bilingual (French & English) required to support diverse clients.
Post-secondary education in business, technology, or related field, or equivalent experience.
Extensive leadership experience managing teams in complex, high-volume environments.
Deep understanding of Group Benefits, including plan design and enrolment processes.

Responsibilities

Lead, coach, and develop a team of Client and Account Specialists delivering client implementations and ongoing service.
Provide strategic oversight of end-to-end delivery for AdminAdvantage clients, ensuring alignment to client expectations and service standards.
Act as a senior escalation point for complex, high-risk issues impacting clients, products, or segments.
Establish governance frameworks and drive cross-functional alignment to enable seamless end-to-end service execution.
Drive continuous improvement initiatives to enhance performance, scalability, and client experience across AdminAdvantage Operations.