Bilingual Client Services Coordinator

Creative Niche; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

Creative Niche is looking for a bilingual (French/English) Client Success Coordinator to support a national retail client. This role requires strong customer service skills and the ability to thrive in a fast-paced environment.

The ideal candidate will monitor communications, assist with operations, and collaborate with various teams to ensure smooth execution of retail programs. If you enjoy problem-solving and supporting clients, we’d love to hear from you.

Qualifications

• Fully bilingual in French and English (reading, writing, and speaking).
• Experience in customer service, account coordination, or project coordination.
• Strong communication skills with a customer-first mindset.

Responsibilities

• Monitor phone lines and shared inboxes to manage communications with clients.
• Respond to inquiries related to customer profiling and shipping updates.
• Work closely with Warehouse and Account Management teams on projects.

Skills

Bilingual (French/English)

Customer service experience

Account coordination

Project coordination

Strong communication skills

Organizational skills

Attention to detail

Job description

We’re looking for a bilingual (French/English) Client Success Coordinator to support our agency client on their national retail client. This is a highly collaborative, fast-paced role ideal for someone with a background in customer service, account coordination, or project coordination who thrives in a structured environment and enjoys supporting both clients and internal teams.

What You’ll Do

Client & Stakeholder Support

• Monitor phone lines and shared inboxes to manage communications with Owners, Operators, and Store Managers
• Respond to inquiries related to customer profiling, monthly merchandising kits, upcoming programs, and shipping updates
• Provide timely, clear, and professional support across both French and English

Operations & Coordination

• Monitor SKU performance and flag items that are not selling
• Maintain and update store directories and internal documentation
• Assist with placing and processing print orders through an internal web portal

Cross-Functional Collaboration

• Work closely with Warehouse, Account Management, and Production teams on ongoing initiatives and special projects
• Help ensure smooth execution of retail programs and internal processes

What We’re Looking For

• Fully bilingual in French and English (reading, writing, and speaking)
• Experience in customer service, account coordination, or project coordination
• Strong communication skills with a "customer-first" mindset
• Highly organized with strong attention to detail
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Comfortable working cross-functionally with multiple stakeholders

Personality Fit

• Positive and solutions-oriented
• Calm under pressure
• Proactive and reliable
• Strong sense of ownership and accountability

If you’re someone who enjoys supporting clients, solving problems, and keeping things running smoothly behind the scenes, we’d love to hear from you.