Bilingual Customer Operations Coordinator

Bilingual Source; Vaughan; Hybrid; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Full benefits after 90 days

Job summary

Bilingual Source is seeking a Customer Operations Coordinator in Vaughan, Ontario. The hybrid role involves supporting customers and external partners in French and English, with four days in the office preferred. Typical hours are Monday to Friday, 9:00 a.m.

to 5:00 p.m., with some flexibility, and a salary range of CAD 50,000–CAD 60,000 per year. Strong French and English communication skills are essential, along with a hands-on, growth-oriented mindset to coordinate operations and resolve

Qualifications

• Minimum 2 years in customer service, retail, call centre or direct customer-facing roles.
• Strong French and English written and spoken communication.
• Clear, confident explanation of complex issues.
• Ability to juggle multiple tasks and stay organized.
• Sound judgment for escalation decisions.

Responsibilities

• Serve customers and external partners in French and English by email, phone, and online platform.
• Own escalated issues from start to resolution.
• Respond to general inquiries about service issues during/after delivery.
• Explain processes and coordinate follow‑ups as needed.
• Investigate issues, identify root causes and communicate findings clearly.
• Uphold customer response time standards and timelines.
• Manage disputes and complex cases end-to-end.
• Coordinate across customers, partners, and internal teams.
• Triaged issues, assess urgency and escalate appropriately.
• Support broader operations as priorities shift.

Skills

Bilingual (FR/EN)

Excellent communication

Organizational skills

Time management

Problem solving

Adaptability

Discretion

Job description

Bilingual Customer Operations Coordinator (French and English Required)

Location: Vaughan, Ontario

Work model: Hybrid, predominantly in office, with four days per week in office preferred

Schedule: Monday to Friday, generally 9:00 a.m. to 5:00 p.m., with some flexibility

Employment: Full-time, permanent

Salary: $50,000 to $60,000

Languages: Strong French and English communication skills, written and spoken, for customer and partner support

Work eligibility: Legally entitled to work in Canada.

Introduction

Are you energized by solving customer problems, coordinating several moving pieces, and taking ownership until an issue is fully resolved? Our client in the logistics services sector is looking for a Bilingual Customer Operations Coordinator who can support customers and external partners in French and English while helping keep day-to-day operations moving smoothly.

This is a hands‑on, growth‑focused opportunity for someone with customer service experience who is adaptable, organized, confident communicating with different stakeholders, and eager to build deeper operational knowledge.

Why You'll Want This Role

• Build broad experience across customer support, issue resolution, partner coordination and day‑to‑day operations.
• Take real ownership of customer issues from initial escalation through final resolution.
• Develop expertise in more complex service matters while working closely with experienced team members during onboarding.
• Work in a varied environment where priorities change and your judgment, communication and problem‑solving skills make a visible difference.
• Collaborate with customers, external partners and internal teams rather than handling the same type of request all day.

What You'll Do

You will be a key point of contact when customers or external partners need help resolving an issue. You will investigate what happened, explain the situation clearly, coordinate the right people and keep the matter moving until it is closed.

The work is varied. Some situations will involve general customer questions, while others will require deeper investigation, escalation management or coordination with external service partners.

Responsibilities

• Support customers and external partners in French and English by email, phone and through an online platform.
• Take ownership of escalated customer concerns and manage them through to resolution.
• Respond to general inquiries involving service issues during and after delivery.
• Help customers understand applicable processes and coordinate required follow‑up when needed.
• Investigate issues, identify root causes and explain findings in clear, practical language.
• Work toward established customer response‑time standards.
• Manage disputes and more complex cases from information gathering through final resolution.
• Coordinate between customers, external partners and internal teams so everyone understands the status and next step.
• Triage incoming issues, identify urgency and elevate matters appropriately.
• Support broader operational and business needs as priorities shift.
• Build a strong understanding of internal processes and systems so you can guide customers effectively.
• Help maintain positive, professional relationships with external service partners.
• Stay organized and composed when volumes increase or several issues require attention at once.

Qualifications

Required

• At least 2 years of experience in customer service, retail, serving, a call centre or another customer‑facing environment.
• Strong French and English communication skills, written and spoken, for supporting customers and external partners.
• Clear, confident communication and the ability to explain complicated issues in straightforward terms.
• Strong organization and the ability to manage multiple tasks at different stages.
• Sound judgment when deciding what requires immediate escalation and what can follow the normal process.
• Accountability and follow‑through, with the ability to move issues forward without constant direction.
• Adaptability and comfort working in a role where daily priorities can change.
• Professional discretion when handling sensitive customer and partner information.
• A collaborative approach, including knowing when to ask for help and following up to close the loop.
• Legally entitled to work in Canada.

Assets

• Experience handling customer escalations, disputes or more complex service issues.
• Experience coordinating between customers, external partners and internal teams.
• Exposure to logistics, transportation, delivery services or another fast‑moving operational environment.
• Full benefits after 90 days, with costs shared between the employee and employer.

Why Work with Us

Bilingual Source connects French‑English professionals with organizations that value their language skills and professional experience. We focus on opportunities where you can contribute, keep learning and use your bilingual communication skills in meaningful day‑to‑day work.

Artificial Intelligence in Recruitment

Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.

Vacancy

This is an existing vacancy. Our client is currently seeking a Bilingual Customer Operations Coordinator.