Bilingual CRM & Lead Coordinator (French)

Garaventa Lift Group; Laval (administrative region); Vor Ort; CAD 45.000 - 55.000; Vollzeit

Zusammenfassung

Garaventa Lift Group in Laval, QC seeks a Customer Relations Coordinator for a 100% in-office role. The candidate will manage client inquiries, oversee lead coordination, and ensure timely follow-up to support sales growth and customer satisfaction.

This is a Laval office position requiring strong French communication skills. Ideal candidates will have CRM experience, be highly organized, and able to multitask in a fast-paced retail or sales environment.

Qualifikationen

• 2+ years experience in customer service, sales coordination, or lead management.
• Strong communication skills, verbal and written English and French are must. 100% French is preferred.
• Experience with CRM systems and lead tracking tools.
• Highly organized with strong attention to detail.
• Ability to multitask in a fast-paced retail or sales environment.
• Professional and customer-focused attitude.

Aufgaben

• Serve as the first point of contact for all client inquiries (phone, email, walk-in).
• Respond promptly and professionally to customer questions regarding products, services, pricing, and availability.
• Coordinate and distribute incoming sales leads to appropriate store managers or sales representatives.
• Track and monitor lead follow-ups to ensure timely response and conversion.
• Maintain accurate customer and lead data in CRM systems.
• Follow up with customers to ensure satisfaction and resolve concerns.
• Collaborate with store leadership to optimize lead management processes.
• Generate reports on inquiry volume, lead performance, and conversion rates.
• Identify opportunities to improve customer experience and response time.

Kenntnisse

Customer service

Sales coordination

Lead management

Tools

CRM systems

Jobbeschreibung

Garaventa Lift Group in Laval, QC seeks a Customer Relations Coordinator for a 100% in-office role. The candidate will manage client inquiries, oversee lead coordination, and ensure timely follow-up to support sales growth and customer satisfaction.

This is a Laval office position requiring strong French communication skills. Ideal candidates will have CRM experience, be highly organized, and able to multitask in a fast-paced retail or sales environment.