Bilingual Client Experience Coordinator

Kinark Child & Family Services; Markham; Hybrid; CAD 56,000 - 70,000; Full time

Benefits offered by this job

Flexible work arrangement

Employer Matching Pension Plan up to 6

Employee Wellness Program

Educational and Training Opportunities

Supportive work environment

Job summary

Kinark Child and Family Services is seeking a Client Experience Coordinator for a 12-month hybrid role across the GTA Region, York Region or Simcoe. The successful candidate will handle administrative duties, client support, and seamless communication among families, clinicians and external partners.

The role requires an undergraduate degree in social services and bilingual (French/English) ability. Proficiency in Microsoft Office is essential, with CRM experience considered an asset.

Qualifications

• Undergraduate degree, college degree, or diploma in a field related to the social services.
• ASSET is bilingual in French and English (spoken, written, and reading).
• Proficient in Microsoft Office (Outlook, Excel and Word).
• Excellent verbal and written communication and interpersonal skills with attention to detail.
• Asset to have familiarity with Ontario Autism Program (OAP) funding, as well as the roles/job profiles of various health professionals.
• Ability to work independently and in a team setting with good attendance and work performance.
• Superior organizational and time management skills.
• Experience with CRM an Asset.
• Satisfactory Criminal Record Check (including Vulnerable Sector Screening).

Responsibilities

• Providing seamless, client experience service to prospective and recurring clients, including answering questions and helping with contracts.
• Acting as the communication conduit between clients and clinicians.
• Providing information about service offerings and collaborating with Kinark teams to convert families to fee-for-service programs.
• Gathering intake information and managing waitlists, consents, and referrals.
• Responding to inquiries from external parties in a timely, respectful manner and building partnerships.
• Participating in community events as a Kinark representative and supporting materials distribution.
• Supporting clinicians to ensure client success.

Skills

Bilingual in French and English

Microsoft Office proficiency

Excellent verbal and written comms

Strong organizational skills

CRM experience

Education

Undergraduate degree in social services

Equivalent education/experience considered

Tools

CRM

Job description

Kinark Child and Family Services is seeking a Client Experience Coordinator for a 12-month hybrid role across the GTA Region, York Region or Simcoe. The successful candidate will handle administrative duties, client support, and seamless communication among families, clinicians and external partners.

The role requires an undergraduate degree in social services and bilingual (French/English) ability. Proficiency in Microsoft Office is essential, with CRM experience considered an asset.