Client Experience Coordinator

Kinark Child & Family Services; Markham; On-site; CAD 56,000 - 70,000; Full time

Benefits offered by this job

Flexible work arrangement

Employer Matching Pension Plan up to 6

Employee Wellness Program

Educational and Training Opportunities

Supportive work environment

Job summary

Kinark Child and Family Services is seeking a Client Experience Coordinator for a 12-month hybrid role across the GTA Region, York Region or Simcoe. The successful candidate will handle administrative duties, client support, and seamless communication among families, clinicians and external partners.

The role requires an undergraduate degree in social services and bilingual (French/English) ability. Proficiency in Microsoft Office is essential, with CRM experience considered an asset.

Qualifications

• Undergraduate degree, college degree, or diploma in a field related to the social services.
• ASSET is bilingual in French and English (spoken, written, and reading).
• Proficient in Microsoft Office (Outlook, Excel and Word).
• Excellent verbal and written communication and interpersonal skills with attention to detail.
• Asset to have familiarity with Ontario Autism Program (OAP) funding, as well as the roles/job profiles of various health professionals.
• Ability to work independently and in a team setting with good attendance and work performance.
• Superior organizational and time management skills.
• Experience with CRM an Asset.
• Satisfactory Criminal Record Check (including Vulnerable Sector Screening).

Responsibilities

• Providing seamless, client experience service to prospective and recurring clients, including answering questions and helping with contracts.
• Acting as the communication conduit between clients and clinicians.
• Providing information about service offerings and collaborating with Kinark teams to convert families to fee-for-service programs.
• Gathering intake information and managing waitlists, consents, and referrals.
• Responding to inquiries from external parties in a timely, respectful manner and building partnerships.
• Participating in community events as a Kinark representative and supporting materials distribution.
• Supporting clinicians to ensure client success.

Skills

Bilingual in French and English

Microsoft Office proficiency

Excellent verbal and written comms

Strong organizational skills

CRM experience

Education

Undergraduate degree in social services

Equivalent education/experience considered

Tools

CRM

Job description

Kinark Child and Family Services has a rich 50-year history serving children and youth through a wide range of evidence-based mental health services that include individual, family, and group counselling. We are on a mission to help children and youth with complex needs achieve better life outcomes with a broader vision of a healthy future for Ontario’s children and youth. We have a passionate team of over 700 staff serving close to 9,000 children and youth each year in our three program streams - Community-based Child and Youth Mental Health, Autism, and Forensic Mental Health.

Our people are the heartbeat of our organization where ‘Holding children, youth, and families at the centre of all that we do’ is only one of the values that guides our work.

In support of our journey towards being an employer of choice in our sectors, our staff is engaged for feedback to identify and support improvements, big and small, to enhance the employee experience.

For more information about Kinark, our values, our strategic priorities, and our service programs, please visit ourwebsite atwww.kinark.on.ca .

What we offer:

• Competitive salary, comprehensive health and dental benefits, and other employment perks *
• Flexible work arrangement supporting employee work life balance
• Employer Matching Defined Contribution Pension Plan up to 6% *
• Employee Wellness Program
• Extensive Educational and Training Opportunities and Supports
• Supportive work environment with regular Supervision and Feedback
• Renowned Accredited Clinical Programs

*Dependent on hours worked, length of service and/or collective agreement (where relevant)

We currently have an opportunity for:

Position Title

Client Experience Coordinator

Program Lists

Kinark Child & Family Services -> Autism Services

Location

Markham, ON L3R 5X5 CA (Primary)

Reg/Temp

Temporary

Start Date

September 21, 2026

Temporary End Date

September 20, 2027

Full/Part Time

Full-Time

Relief

No

Other Employee Classification (if applicable)

Total # of hours per week

35

$30.77/hr CAD - $38.46/hr CAD

# of Positions

1

Close Date

September 5, 2026

Job Description

Client Experience Coordinator

The Client Experience Coordinator position will be located out of one of our Kinark offices across the GTA Region, York Region or Simcoe. The successful candidate will work up to 35 hours per week and the role is accountable to deliver administrative, client support and seamless communication and collaboration for families, clinicians and external partners.

Please note this is a 12-month hybrid role.

The hourly range for this position is: $30.77/hr CAD- $38.46/hr CAD. Compensation is negotiable and will be determined based on the successful candidate’s experience, skills, and qualifications.

Duties & Responsibilities:

• Providingseamless, efficient, client experience service to prospective and recurring clients including but not limited to:
  • Answering questions, educating, articulating fees, payment options and completing contract documents for caregiver review and completion.
  • Acting as the communication conduit between clients and clinicians;
  • Providing information about service offerings and collaborating with the Community Engagement Lead team to converting families to fee for service programs at Kinark;
  • Gathering intake information to help determine client suitability for service including obtaining consents and collateral client information;waitlist management and triaging; fielding client complaints and concerns; providing service navigation & liaising with community partners; supporting the completion of Service Contracts, funding applications, referral forms, etc.
  • Responding to emails, phone calls, and other correspondence from external parties (community partners, insurance agencies, etc.) in an effective, respectful, and timely manner and helping to build and maintain collaborative relationships with community partners
  • Active participation in community events as a client representative and ambassador of Kinark. This may include supporting the development and distribution of advertising and marketing materials to clients and other relevant community partners to enhance community awareness of program service offerings
  • Supporting clinician needs to ensure client success

Qualifications:

• Undergraduate degree, college degree, or diploma in a field related to the social services.
• ASSET is to be bilingual in French and English (spoken, written, and reading)
• Proficient in Microsoft Office (ie., Outlook, Excel and Word).
• Excellent verbal and written communication and interpersonal skills with attention to detail.
• Asset to have familiarity with Ontario Autism Program (OAP) funding, as well as the roles/job profiles of various health professionals.
• Ability to work both independently and in a team setting with good attendance and work performance.
• Ability to adapt to change, flexibility and problem-solving skills are an asset as well as an ability to manage multiple and competing priorities.
• Superior organizational and time management skills.
• Experience with CRM an Asset
• Satisfactory Criminal Record Check (including a Vulnerable Sector Screening).

Please note that equivalent combination of education & experience will be considered.

Kinark Child and Family Services conditions of employment include but are not limited to successful Criminal Record Check or Criminal Record Check with Vulnerable Sector Screening (based on position), and a completed Pre-Employment Medical certificate.

Kinark Child and Family Services values inclusivity and diversity in the workplace. We encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation during any stage of the recruitment process, please notify People and Culture at [e-mail] or [phone]. While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.

Qualifications

** Please note that Equivalent combination of education & experience will be considered.

Kinark Child and Family Services conditions of employment include but are not limited to successful Criminal Record Check with Vulnerable Sector Screening or Criminal Broad Record Check, based on position, and completed Pre-Employment Medical certificate. Criminal record check disclosures with confirmed findings will be reviewed in accordance with applicable policies and relevant legislation and does not necessarily preclude employment. Each case is reviewed individually and considers the relevance of the findings to assess the implications to employment

Candidates must have the skills and knowledge needed to work with an increasingly diverse client and staff population as well as a proven commitment to anti-oppression, equity, and inclusion as relevant for the role applied to.

Kinark Child and Family Services values inclusivity and diversity in the workplace, including age, ancestry, disability, gender expression, gender identity, race, religion and sexual orientation, that make each of us unique, and recognize that people experience oppression based on these characteristics and identities. We encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation during any stage of the recruitment process, please notify People and Culture at [e-mail] [phone].

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.