Bilingual Cantonese Customer Experience Associate – Banking

TD Bank Group; Calgary; Hybrid; CAD 32,000 - 39,000; Part time

Job summary

TD Canada Trust is hiring a Customer Experience Associate in Calgary to deliver excellent customer service and accurate financial transactions. You will determine customer needs, promote banking solutions, and resolve issues following TD's standards and procedures.

This role emphasizes a positive customer experience, teamwork, and continuous improvement in a fast-paced branch environment. Part-time hours, on-site in Calgary, with competitive compensation and growth opportunities.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

Skills

MS Office

Communication

Time management

Attention to detail

Customer service

Education

High School diploma

Undergraduate degree or equivalent

Job description

TD Canada Trust is hiring a Customer Experience Associate in Calgary to deliver excellent customer service and accurate financial transactions. You will determine customer needs, promote banking solutions, and resolve issues following TD's standards and procedures.

This role emphasizes a positive customer experience, teamwork, and continuous improvement in a fast-paced branch environment. Part-time hours, on-site in Calgary, with competitive compensation and growth opportunities.