Banking Customer Experience Associate - Part Time

TD Bank; Vancouver; On-site; CAD 31,000 - 39,000; Part time

Job summary

TD Canada Trust is seeking a Customer Experience Associate in Vancouver, BC to deliver exceptional service and accurately process financial transactions. The role focuses on understanding customer needs and offering suitable banking solutions while maintaining TD's standards and ethics.

You will contribute to a positive customer journey, promote banking services, and support a collaborative team environment.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

Skills

Customer service

Communication

Teamwork

Education

High School diploma

1+ years of relevant experience

Undergraduate degree

Tools

MS Office (Word, Excel, Outlook)

Job description

TD Canada Trust is seeking a Customer Experience Associate in Vancouver, BC to deliver exceptional service and accurately process financial transactions. The role focuses on understanding customer needs and offering suitable banking solutions while maintaining TD's standards and ethics.

You will contribute to a positive customer journey, promote banking services, and support a collaborative team environment.