Client-Focused Personal Banking Associate

Cari; Calgary; Hybrid; CAD 46,000 - 61,000; Full time

Job summary

TD Canada Trust in Calgary is seeking a Personal Banking Associate to guide customers through banking needs, including new accounts, investments, and banking solutions. You will connect customers with the right staff and ensure a positive experience at the branch.

The role emphasizes service excellence, confidentiality, and the ability to educate clients on digital banking basics. It requires strong communication and organizational skills, with eligibility for IFC within 90 days of start.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent within 90 days of start date.
• Post-Secondary or Undergraduate degree (in related field) preferred.
• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet.
• Knowledge of banking solutions and processes to advise customers.
• A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills.
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.

Skills

Customer service

Communication

MS Office

Banking knowledge

Time management

Education

High School diploma

Post-secondary degree (preferred)

Tools

Branch software

MS Office

Job description

TD Canada Trust in Calgary is seeking a Personal Banking Associate to guide customers through banking needs, including new accounts, investments, and banking solutions. You will connect customers with the right staff and ensure a positive experience at the branch.

The role emphasizes service excellence, confidentiality, and the ability to educate clients on digital banking basics. It requires strong communication and organizational skills, with eligibility for IFC within 90 days of start.