Banking Customer Experience Specialist

TD Bank; Abbotsford; On-site; CAD 18,000 - 22,000; Part time

Job summary

TD Canada Trust in Abbotsford, BC is seeking a Customer Experience Associate to join our frontline team. You will handle customer service transactions, explain banking solutions, and refer customers to the right TD partner while ensuring a positive experience.

The ideal candidate has a high school diploma with 1+ year of experience, strong organization, and MS Office skills. Mandarin is an asset. This part-time, 15-hour role offers growth opportunities within TD.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
• Mandarin language skills are considered an asset for this opportunity.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Skills

MS Office

Customer service

Time management

Communication skills

Mandarin language (asset)

Education

High School diploma

Undergraduate degree or equivalent asset

Job description

TD Canada Trust in Abbotsford, BC is seeking a Customer Experience Associate to join our frontline team. You will handle customer service transactions, explain banking solutions, and refer customers to the right TD partner while ensuring a positive experience.

The ideal candidate has a high school diploma with 1+ year of experience, strong organization, and MS Office skills. Mandarin is an asset. This part-time, 15-hour role offers growth opportunities within TD.