Bilingual Call Centre Specialist — English & French

Centurion Asset Management; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

A reputable property management firm located in Toronto is looking for a Bilingual Call Centre Representative. The role involves managing inquiries from residents, maintaining communication standards, and organizing appointments. Ideal candidates will have strong customer service experience, be bilingual in English and French, and be committed to providing excellent service. This position requires full availability across various shifts, as well as strong organizational and interpersonal skills.

Qualifications

• Minimum 2 to 3 years of customer service experience in a retail environment.
• Ability to work days, evenings, and weekends.
• Strong typing skills and computer knowledge.

Responsibilities

• Handle inquiries from prospective and current Residents professionally.
• Organize visitor appointments using Microsoft Outlook.
• Follow up with leads and manage communication in Lead Managing.

Skills

Customer service excellence

Exceptional communication

Interpersonal skills

Organizational skills

Bilingual (English and French)

Job description

A reputable property management firm located in Toronto is looking for a Bilingual Call Centre Representative. The role involves managing inquiries from residents, maintaining communication standards, and organizing appointments. Ideal candidates will have strong customer service experience, be bilingual in English and French, and be committed to providing excellent service. This position requires full availability across various shifts, as well as strong organizational and interpersonal skills.