Bilingual Call Center Pro (English/Spanish)

MCI; Edwardsville; On-site; CAD 30,000 - 60,000; Full time

Job summary

A rapidly growing tech-enabled business services company in Nova Scotia is seeking a Call Center Representative. This role involves answering inbound calls, providing information about products, and resolving customer complaints. Ideal candidates must be at least 18 with a high school diploma, fluent in English and Spanish, and possess strong communication skills. Join a dynamic team with growth opportunities and competitive compensation packages.

Benefits

Paid Time Off

Health Benefits through Blue Cross

Life Insurance options

Career Growth Opportunities

Paid Training

Team-oriented culture

Casual Dress Code

Qualifications

• Must be 18 years or older.
• Previous customer service or call center experience is a plus.

Responsibilities

• Answer inbound calls and respond to customer inquiries.
• Provide accurate information regarding products and services.
• Resolve customer complaints with professionalism and empathy.
• Document all customer interactions in the CRM system.

Skills

Fluent in English and Spanish

Strong verbal and written communication skills

Ability to multitask

Basic computer literacy

Education

High school diploma or GED

Job description

A rapidly growing tech-enabled business services company in Nova Scotia is seeking a Call Center Representative. This role involves answering inbound calls, providing information about products, and resolving customer complaints. Ideal candidates must be at least 18 with a high school diploma, fluent in English and Spanish, and possess strong communication skills. Join a dynamic team with growth opportunities and competitive compensation packages.