Bilingual Banking Customer Experience Specialist

TD; Kirkland; On-site; CAD 30,000 - 39,000; Full time

Job summary

TD Canada Trust is hiring a Customer Experience Associate in Kirkland, QC. The role focuses on handling financial transactions and delivering superior customer service.

You will identify customer needs and advise on banking solutions, while maintaining accuracy and compliance in daily tasks. The ideal candidate brings a high school diploma and relevant experience, strong MS Office skills, and excellent communication in French and English.

Qualifications

• High School diploma or equivalent with 1+ years' relevant experience.
• Strong administrative, organizational, and time-management skills.
• Proficient in MS Office (Word, Excel, Outlook) and internet.
• Fluency in French and English; strong communication skills.
• Detail-oriented with ability to manage changing priorities.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per procedures.
• Understand and determine customer needs to recommend banking solutions.
• Respond and resolve customers' concerns using standard procedures.
• Promote banking solutions and complete processes in a timely and accurate manner.
• Build positive customer relationships and advise on banking processes.
• Support teamwork and personal performance development.
• Deliver quality customer experiences and suggest improvements where opportunity exists.

Skills

Customer service

Communication

Time management

Bilingual French/English

Education

High School diploma

Tools

MS Office

Job description

TD Canada Trust is hiring a Customer Experience Associate in Kirkland, QC. The role focuses on handling financial transactions and delivering superior customer service.

You will identify customer needs and advise on banking solutions, while maintaining accuracy and compliance in daily tasks. The ideal candidate brings a high school diploma and relevant experience, strong MS Office skills, and excellent communication in French and English.