Bilingual Banking Client Service Pro — Flexible Hours

Canadian Imperial Bank of Commerce; Hawkesbury; On-site; CAD 38,000 - 50,000; Part time

Job summary

Canadian Imperial Bank of Commerce (CIBC) is seeking a Client Service Representative to support clients in a fast-paced banking centre in Hawkesbury. You will assist with transactions, answer questions, and connect clients with the right team members, with shifts that may include evenings and weekends.

You are bilingual in French and English and comfortable traveling between banking centres within a reasonable distance, on-site full-time with a focus on delivering excellent client experiences.

Qualifications

• Customer service experience and client-facing skills.
• Solid digital literacy and comfort with mobile banking apps.
• Knowledge of financial products and online banking processes.
• Bilingual in French and English (spoken and written).
• Ability to work in a fast-paced banking environment.

Responsibilities

• Assist clients with day-to-day banking needs and questions.
• Process transactions accurately and securely.
• Refer clients to appropriate specialists for complex needs.
• Engage clients to promote banking products and services.
• Work on-site at multiple banking centres within travel distance.

Skills

Customer service

Digital literacy

Financial processing

Online banking

Organizational efficiency

Teamwork

Bilingual French & English

Job description

Canadian Imperial Bank of Commerce (CIBC) is seeking a Client Service Representative to support clients in a fast-paced banking centre in Hawkesbury. You will assist with transactions, answer questions, and connect clients with the right team members, with shifts that may include evenings and weekends.

You are bilingual in French and English and comfortable traveling between banking centres within a reasonable distance, on-site full-time with a focus on delivering excellent client experiences.