Bilingual B2B Team Lead – Dental CX (Hybrid)

Teleperformance; Toronto; Hybrid; CAD 54,000 - 66,000; Full time

Benefits offered by this job

Paid training

Career development plan

Hybrid work environment

Medical and dental benefits

Bonification programs

Job summary

Teleperformance is seeking a bilingual (French-English) B2B Sales Team Lead for a dental office supplier. The role requires 2–3 years in B2B/B2C sales and CX, with at least 2 years in supervision, and strong CRM and leadership skills.

You’ll guide a sales and CX team, manage escalations, and drive process improvements. The position is based in Toronto with a hybrid work arrangement after an initial on-site period.

Qualifications

• 2–3 years of experience in B2B and B2C sales and CX
• FluentFrench and English, written and spoken
• Minimum 2 years of supervisory experience
• Track record of developing innovative strategies for client acquisition and retention
• Experience in managing sales and CX pipelines and coaching teammates

Responsibilities

• Actively participate in day‑to‑day sales and CX operations, ensuring priorities are defined and delivered.
• Coach and develop team members to strengthen skills and resolve complex issues.
• Identify areas for improvement and establish governance, best practices, and adoption.
• Prepare weekly/monthly/quarterly business reviews for clients and stakeholders.
• Collaborate with training and development to support ongoing team progression.
• Serve as central escalation point for critical issues and drive improvements.

Skills

Bilingual (Fr/En)

B2B sales

Team supervision

CRM software

Customer experience

Education

High School Diploma

Tools

CRM software

Job description

Teleperformance is seeking a bilingual (French-English) B2B Sales Team Lead for a dental office supplier. The role requires 2–3 years in B2B/B2C sales and CX, with at least 2 years in supervision, and strong CRM and leadership skills.

You’ll guide a sales and CX team, manage escalations, and drive process improvements. The position is based in Toronto with a hybrid work arrangement after an initial on-site period.