Senior B2B Customer Support Specialist — Escalations & Growth

TP Canada; Toronto; On-site; CAD 30,000 - 39,000; Full time

Benefits offered by this job

Paid training

2 weeks vacation leave

Medical and Dental benefits

Rewards & Recognition programs

Job summary

Teleperformance in Toronto is seeking a Customer Support Specialist III for a B2B service role. The position is on-site for 90 days, then hybrid, reporting to a B2B Supervisor. Base pay is $25 per hour with a performance bonus up to 5% based on KPI targets.

The team supports dental and care products with a focus on customer satisfaction and process improvement. The ideal candidate has 2–4 years in B2B customer service, strong consultative skills, and experience navigating CRM systems in

Qualifications

• 2-4 years of customer service, B2B support, or account management experience.
• Proven experience handling escalations and high-complexity customer scenarios.
• Strong consultative communication and influencing skills.
• Advanced CRM and system navigation expertise.
• Experience working in multi-channel, high-volume environments.
• Ability to analyze data, identify trends, and recommend solutions.

Responsibilities

• Own and resolve high-complexity escalations (billing, credits, logistics, disputes).
• Provide consultative support and product recommendations aligned to customer needs.
• Manage complex distributor and group channel relationships end-to-end.
• Lead escalation handling and de-escalation conversations with key customers.
• Identify and report systemic issues (process gaps, billing/logistics errors).
• Support special school teams, projects, outbound campaigns, and business initiatives.

Skills

Customer service

B2B support

Account management

Consultative communication

Education

High School diploma

Tools

CRM systems

Job description

Teleperformance in Toronto is seeking a Customer Support Specialist III for a B2B service role. The position is on-site for 90 days, then hybrid, reporting to a B2B Supervisor. Base pay is $25 per hour with a performance bonus up to 5% based on KPI targets.

The team supports dental and care products with a focus on customer satisfaction and process improvement. The ideal candidate has 2–4 years in B2B customer service, strong consultative skills, and experience navigating CRM systems in