B2B Team Lead - Medical

TP Canada; Toronto; Hybrid; CAD 55,000 - 57,500; Full time

Benefits offered by this job

Career development

Training program

Paid training

Paid time off

Medical benefits

Dental benefits

EAP

Job summary

Teleperformance is seeking a B2B Sales Supervisor to lead a medical-focused team in Toronto, starting on-site for 90 days before transitioning to a hybrid work arrangement. The role reports to the B2B Sales Manager and offers a regular, full-time contract with CAD 55,000 base salary plus a bonus of up to 5% based on KPI targets.

Ideal candidates have 2–3 years of B2B/B2C sales and CX experience, with at least 2 years in supervision. Travel is not required. A high school diploma is required.

Qualifications

• 2–3 years in B2B/B2C sales and CX environments.
• At least 2 years in supervisory roles guiding and advancing teams.
• Proven ability to create strategies to secure and grow client partnerships.
• Ability to grow opportunities while mentoring team members for success.

Responsibilities

• Lead day‑to‑day operations of the sales and customer service team.
• Define priorities and ensure timely, quality delivery.
• Coach and mentor the team; uplift skills and solve complex problems.
• Identify growth opportunities and drive continuous learning.
• Set standards and govern processes across teams to ensure consistency.
• Prepare business reviews for clients and stakeholders on a regular cadence.
• Collaborate with training teams to develop your team.”
• Serve as central escalation point for major incidents and ensure lessons are implemented.

Skills

B2B sales

B2C sales

Cx environments

team leadership

coaching

CRM proficiency

strategic planning

communication

Education

High School Diploma

Tools

CRM software

Job description

Job Role & Profile

B2B Sales Supervisor advertised as: B2B Team Lead - Medical. Location: Toronto Office (75 Eglinton Avenue) – 90 days on site, then Hybrid. Reports to: B2B Sales Manager. Contract: Regular, Full-time. Grade: High School Diploma. Travel Requirements: No.

About the job

We are looking for a Sales Cx Team Lead for a supplier servicing dental offices with home care products. A skilled team leader will work closely with the sales team and will set the direction for the team, ensuring expectations are clearly defined and delivered on time and with quality. Annual Base Salary of CAD $55,000, plus a performance bonus of up to 5% based on meeting KPI targets.

Key Responsibilities and Accountabilities

• Actively involved in the day‑to‑day operations of the sales and customer service team.
• Ensuring priorities are correctly defined, prioritized, and delivered.
• Coach and mentor the team, driving the uplift of skills, and helping them work through complex problems.
• Identifying opportunities for growth and encouraging team members to embrace continuous learning.
• Identify and implement areas for improvement.
• Defining standards, governance, best practices and encouraging the consistent adoption of these across all teams.
• Prepare weekly/monthly/quarterly business reviews and present these to clients and stakeholders.
• Working with training and learning teams to support ongoing development and progression for your team.
• Act as a central escalation point for critical issues.
• Ensure the team responds appropriately and effectively when major incidents occur, and that key learnings are not only identified but also acted upon.

Job Requirements

• Possess 2-3 years of expertise in both B2B and B2C sales and Cx environments and client support.
• At least 2 years of supervisory background, with a focus on professional guidance and team advancement.
• Proven history of creating innovative strategies to secure and cultivate lasting client partnerships.
• Capacity to initiate and expand significant commercial prospects while managing pipelines through individual contribution and team mentorship.
• Strategic mindset with ability to execute cohesive business plans that balance immediate results with sustainable long‑term growth.
• Exceptional communication skills and the aptitude for nurturing talent in matrix organizations through inspiration and collaborative influence.
• Competency in evaluating metrics to drive meaningful business insights and prompt decisive action for organizational improvement.
• Background in contact center sales leadership and CRM software proficiency is highly regarded.

Benefits & Perks

• Established career path supported by self‑assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through multiple lines of business.
• Robust career path with a full development plan and the opportunity to grow in the organization.
• Paid 4 weeks training, 2 weeks leave.
• Continuous learning through progressive training specific to your tenure and skills.
• Competitive salary with incentive programs.
• Positive and supportive environment.
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Location

Candidates are advised to be within travel distance from our primary locations: Yonge‑Eglinton & The Well, Downtown Toronto. Work from Office for the first three months with transition to Hybrid work setting. HOOPS operates all seven days a week, from Monday to Sunday. The work schedule is rotational shifts for 5 days a week, with each shift lasting for nine hours, between 9AM and 11PM.

Diversity, Equity & Inclusion

We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. We may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job‑related qualifications and do not replace human judgment or decision‑making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws. Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Equal Opportunity Employer

Teleperformance is an Equal Opportunity Employer.