Bilingual B2B CSR - Hearing Health (Hybrid)

HearCANADA; Burlington; Hybrid; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Health, dental & vision benefits

RRSP matching

Education assistance

Mentorship & professional development

Vacation & personal days

Hybrid work arrangement (3 days onsite

Job summary

WSA Canada is seeking a Customer Service Representative to support clinics and B2B customers across channels. This permanent full-time role is based in Burlington, Ontario with a hybrid schedule averaging three days on-site at our Mainway head office.

Ideal candidates are bilingual (French/English), have 2+ years in high-volume B2B service, and are comfortable with CRM tools and health tech products. Salary ranges from $50,000 to $55,000 CAD plus bonus.

Qualifications

• Experience in high-volume B2B customer service.
• Direct experience in health tech or products is preferred.
• Excellent written and spoken communication.

Responsibilities

• Handle high-volume multi-channel inquiries (email, phone, chat, fax) professionally.
• Maintain electronic customer records and perform order entry per SOPs.
• Develop knowledge of WSA products and hearing care industry to assist customers.
• Provide support on special products and other department needs.

Skills

Bilingual FR/EN

Customer service

B2B experience

CRM experience

Multi-channel support

Education

Secondary school or equivalent

Tools

RingCentral

Microsoft Outlook

Microsoft Teams

Microsoft Excel

Salesforce

Magento/Adobe Commerce

Job description

WSA Canada is seeking a Customer Service Representative to support clinics and B2B customers across channels. This permanent full-time role is based in Burlington, Ontario with a hybrid schedule averaging three days on-site at our Mainway head office.

Ideal candidates are bilingual (French/English), have 2+ years in high-volume B2B service, and are comfortable with CRM tools and health tech products. Salary ranges from $50,000 to $55,000 CAD plus bonus.