Bilingual Sales & Reception Coordinator

WSA Americas; Ottawa; In loco; CAD 29.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus program

Health, dental, vision

RRSP matching

Vacation + personal days + volunteer/1

Training & education

Employee discounts & perks

Descrizione del lavoro

HearCANADA is seeking a Sales & Reception Coordinator (Client Care Coordinator internally) to join our Client Care team at the Orleans clinic in Ontario. This permanent, full-time role combines front-desk reception with sales support to deliver an exceptional client experience and help patients find the right hearing solutions.

This onsite role at 1605 Orleans Boulevard Unit 3B, Orleans, Ontario, offers a Monday–Friday 8:30 am–4:30 pm schedule, comprehensive benefits, and opportunities for

Competenze

• 2+ years in sales, retail, busy office or clinic environment.
• Sales acumen and ability to recommend products and services.
• Customer-centric attitude with diverse client groups and community networking.
• Team-player with collaborative work style.
• Bilingual French and English required.
• Willingness to travel locally; car and valid driver's license preferred.

Mansioni

• Provide exceptional and individualized client experience in clinic.
• Manage clinic schedule and appointments; follow-up/reminders.
• Suggest product and payment options to enhance client journey.
• Maintain physical and electronic records.
• Perform basic hearing aid maintenance and answer product questions.
• Participate in local events and marketing to support HearCANADA branding.
• Educate patients on billing and AR duties as assigned.

Conoscenze

2+ years experience in sales

Bilingual French and English

Customer-focused

Team player

Descrizione del lavoro

About us:

Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient-centric care on our quest to deliverWonderful Sound for All. Learn more about us by visiting our webpage.

Position overview:

We are seeking aSales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Client Care team! In this role, you will be responsiblefor administrative duties within the clinic, providing an exceptionalclientexperience, and driving sales of our products and services.

This is a permanent, full-time position based onsite at our Orleans HearCANADA Clinic located at 1605 Orleans Boulevard Unit 3B, Orleans, Ontario. Typical hours of work are Monday through Friday 8:30 am - 4:30 pm local time.

What weoffer:

• Starting hourly compensation of $21-$24/hour + an attractivebonus program

• Comprehensive benefit packageincluding health, dental, vision + a healthcare spending account,starting on day one of hire

• RRSP matching program

• Generous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day per year

• Training, learning, + continuingeducation opportunities

• Friends and family discounts + access to ouremployee perk program

• Purpose-driven + people-centricculture with the ability to make an impact in ourcommunities across Canada

What you'll do:

• Provide anexceptional and individualized clientexperience for clients visiting and contacting the clinic

• Manage the clinic schedule by booking and rescheduling appointments; follow-up on missed appointments or with appointment reminders

• Making product and payment recommendations to enhance the clientjourney

• Support with maintaining physical and electronic records

• Perform basic hearing aid maintenance and product questions

• Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community

• Educate patients on billing and payment options; perform AR duties as assigned

What we're looking for:

• Experience in a customer-facing role - you bring2+ years of experience working insales, retail, a busy office, or a clinic environment and are comfortable interacting with customers

• Sales acumen - comfortability inrecommending products and services to clients

• Customer-centric attitude - you are comfortable interacting with diverse clientgroups and networking within the community to position HearCANADA as the region'snumber one choice for hearing care services

• Team-player - you work well with others and appreciate what can be accomplished with support from colleagues

• Bilingual French and English required

• Willingness to participate in some local travel - access to a car and a valid driver's license is strongly preferred as some travel will be expected within the assigned region (mileage paid) for community events and marketing initiatives

HearCANADAacknowledges that this posting represents a current, existing vacancy. We use an Applicant Tracking System to post vacancies and manage candidate data;Artificial Intelligence is not used in the decision-making process in screening or interviewing candidates, however, may be used for note-taking or automations such as email communication.

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submittedvia [e-mail].