Bilingual Application Specialist I

Jobtailor; Laval (administrative region); On-site; CAD 55,000 - 75,000; Full time

Job summary

Jobtailor in Laval, QC is seeking a detail-oriented technical sales specialist to manage quotations, orders, and proposals. You will translate customer requirements into concrete product recommendations and coordinate with vendors to ensure timely delivery.

The role emphasizes order entry proficiency, excellent communication in English and French, and strong problem-solving abilities within a fast-paced environment.

Qualifications

• College diploma in a related field.
• 3 to 6 years of experience in a technical sales, customer service, inside sales, or related role.
• Proficiency with order entry and quoting systems (Epicor P21 or similar).
• Understanding of customer service principles and best practices.
• Strong verbal and written communication skills.
• Strong problem solving and troubleshooting abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Bilingual English and French is desirable.

Responsibilities

• Prepare, review, and follow up on customer quotations.
• Provide technical support, product recommendations, costing, and proposal development.
• Translate customer requirements into accurate product and solution recommendations.
• Process customer orders and monitor order status through completion.
• Coordinate with suppliers and vendors to ensure timely delivery and issue resolution.
• Communicate with customers by phone and email regarding products, orders, and technical inquiries.
• Troubleshoot customer issues and work with internal teams and manufacturers to resolve concerns.
• Deliver after-sales support to ensure customer satisfaction.
• Support business growth by identifying opportunities and strengthening customer relationships.
• Prepare proposals based on customer requirements, market conditions, and product offerings.
• Maintain accurate records and documentation related to quotes, orders, and projects.
• Compile and organize vendor documentation for customer projects.
• Support collections and payment follow-up activities with the Accounting team.
• Follow established sales processes, systems, and procedures to ensure operational efficiency.

Skills

Technical sales experience

Order entry proficiency

Customer service principles

Bilingual English and French

Strong communication skills

Problem solving

Collaboration

Customer relationship management

Education

College Diploma In Related Field

Tools

Epicor P21

Order Entry Systems

Job description

• Prepare, review, and follow up on customer quotations
• Provide technical support, product recommendations, costing, and proposal development
• Translate customer requirements into accurate product and solution recommendations
• Process customer orders and monitor order status through completion
• Coordinate with suppliers and vendors to ensure timely delivery and issue resolution
• Communicate with customers by phone and email regarding products, orders, and technical inquiries
• Troubleshoot customer issues and work with internal teams and manufacturers to resolve concerns
• Deliver after-sales support to ensure customer satisfaction
• Support business growth by identifying opportunities and strengthening customer relationships
• Prepare proposals based on customer requirements, market conditions, and product offerings
• Maintain accurate records and documentation related to quotes, orders, and projects
• Compile and organize vendor documentation for customer projects
• Support collections and payment follow-up activities with the Accounting team
• Follow established sales processes, systems, and procedures to ensure operational efficiency

Requirements

• College diploma in a related field
• 3 to 6 years of experience in a technical sales, customer service, inside sales, or related role
• Proficiency with order entry and quoting systems (Epicor P21 or similar)
• Understanding of customer service principles and best practices
• Strong verbal and written communication skills
• Strong problem solving and troubleshooting abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and accuracy
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Strong organizational and customer service skills
• Ability to work collaboratively within a team environment
• Bilingual English and French is desirable

Core Competencies

Demonstrates expertise in technical sales and customer service, with a strong focus on proposal development, order processing, and customer relationship management. Proficient in utilizing order entry systems and Microsoft Office to enhance operational efficiency and support business growth.

Highest-signal resume keywords

• Technical Sales Experience
• Order Entry Proficiency
• Customer Service Principles
• Bilingual English And French
• Strong Communication Skills

Hard Skills

• Proposal Development
• Order Processing
• Quoting Systems
• Costing
• Technical Support
• TroubleshootingRecord Maintenance
• Vendor Coordination
• Collections Support
• Microsoft Office

Soft Skills

• Attention To Detail
• Organizational Skills
• Problem Solving
• Collaboration
• Customer Relationship Management

Certifications & Qualifications

• College Diploma In Related Field

Industry Keywords

• Customer Quotations
• After-Sales Support
• Sales Processes
• Operational Efficiency
• Market Conditions

Tools & Technologies

• Epicor P21
• Order Entry Systems