Advisor, Member Sales and Service

Jobtailor; Lévis; On-site; CAD 36,000 - 52,000; Full time

Job summary

Jobtailor is seeking a client-facing advisor to build advisory relationships with members and clients in a bilingual environment. You will identify needs, propose personalized solutions, and promote specialized products and services while ensuring service quality and retention.

The role emphasizes relationship management and data-informed decision making. This position requires a college diploma, at least one year of relevant experience, and fluency in French with strong English communication.

Qualifications

• College diploma in a related field.
• Minimum of one year of relevant experience.
• Bilingual in French and English.
• French required; English proficiency helpful due to tools/duties.
• Action oriented; strong communication; customer-focused.

Responsibilities

• Establish an advisory relationship by identifying current and potential needs and supporting client retention
• Advise members and clients on specialized products and services and ensure member/client satisfaction
• Review client needs and compile and analyze data
• Handle requests and follow up as needed
• Assist members and clients, listen to their needs and propose personalized solutions
• Help identify the unit’s operational risks and opportunities for improvement
• Stay on top of the latest standards, products and services in the field
• Solicit, develop and maintain business relationships with members and clients
• Provide customer service and sell specialized products and services through multiple distribution channels based on member/client needs
• Promote and sell products and services based on client needs and unit business objectives and strategies
• Ensure member/client satisfaction and service quality in accordance with organizational standards and procedures

Skills

French language required

English proficiency

Action oriented

Communicates effectively

Customer focus

Situational adaptability

Nimble learning

Tech savvy

Data analysis

Education

College diploma in related field

Job description

• Establish an advisory relationship by identifying current and potential needs and supporting client retention
• Advise members and clients on specialized products and services and ensure member/client satisfaction
• Review client needs and compile and analyze data
• Handle requests and follow up as needed
• Assist members and clients, listen to their needs and propose personalized solutions
• Help identify the unit’s operational risks and opportunities for improvement
• Stay on top of the latest standards, products and services in the field
• Solicit, develop and maintain business relationships with members and clients
• Provide customer service and sell specialized products and services through multiple distribution channels based on member/client needs
• Promote and sell products and services based on client needs and unit business objectives and strategies
• Ensure member/client satisfaction and service quality in accordance with organizational standards and procedures

Requirements

• College diploma in a related field
• A minimum of one year of relevant experience
• Other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Action oriented
• Communicates effectively
• Complexity
• Customer Focus
• Differences
• Nimble learning
• Situational adaptability
• Tech savvy

Core Competencies

Demonstrates strong customer service skills and the ability to analyze client needs to provide personalized solutions. Proficient in building and maintaining business relationships while ensuring client satisfaction and service quality.

Highest-signal resume keywords

• Customer Service
• Client Relationship Management
• Data Analysis
• Bilingual (French and English)
• Sales Proficiency

Soft Skills

• Action Oriented
• Effective Communication
• Situational Adaptability
• Nimble Learning
• Customer Focus

Certifications & Qualifications

• College Diploma in Related Field

Industry Keywords

• Client Retention
• Operational Risks
• Business Relationships
• Service Quality
• Specialized Products and Services