Bilingual Administrative Coordinator

Jobtailor; Montreal (administrative region); Hybrid; CAD 42,000 - 60,000; Full time

Job summary

Jobtailor in Montreal, QC is seeking a bilingual customer service specialist to process retirement plan transactions, gatekeep shared inboxes, and support reporting tasks. The role requires accuracy, responsiveness, and strong teamwork in a fast-paced environment.

Proficiency in Microsoft Excel and Word is essential, along with the ability to manage multiple priorities and anticipate client needs. Hybrid work arrangement is offered in this role.

Qualifications

• Bilingual English/French required for Québec positions.
• Experience in a fast-paced, customer-centric environment.
• Confidence and professionalism in interactions with clients.
• Ability to multitask and prioritize quickly.
• Strong time management and attention to detail.
• Knowledge of pension-related processes is an asset.

Responsibilities

• Process urgent and sometimes complex retirement plan transactions.
• Gatekeep shared email inboxes accurately and efficiently.
• Request specialized reporting by following internal processes.
• Learn and execute team tasks to support high-volume periods.
• Provide accurate and timely service to internal and external clients.
• Identify opportunities to improve efficiency in internal processes.

Skills

Bilingual English/French

Customer-centric

Attention to detail

Team-player

Time management

Multitasking

Tools

Microsoft Excel

Microsoft Word

Job description

• Process urgent and sometimes complex retirement plan transactions
• Gatekeep shared email inboxes accurately and efficiently
• Request specialized reporting by following internal processes
• Learn and execute team tasks to support high-volume periods
• Provide accurate and timely service to internal and external clients
• Identify opportunities to improve efficiency in internal processes

Requirements

• Bilingualism in English and French is required for successful candidates in Québec; bilingualism is an asset elsewhere
• Relevant experience in a fast-paced customer-centric environment
• Confidence and professionalism in interactions with internal and external customers
• Ability to multitask and respond quickly to changing priorities
• Exceptional time management skills
• Keen attention to detail
• Ability to anticipate needs and proactively consider impacts
• Understanding of Group Retirement Services, pension legislation, Manulife systems, AWD, and MPS is an asset
• Proficiency in Microsoft Excel and Word
• Exceptional problem-solving skills
• Exceptional organizational skills
• Strong team-player orientation
• Ability to work in a hybrid arrangement

Core Competencies

Demonstrates proficiency in managing complex retirement plan transactions while providing exceptional service to clients. Bilingual in English and French, with strong organizational and problem-solving skills to enhance efficiency in a fast-paced environment.

Highest-signal resume keywords

• Bilingualism In English And French
• Customer-Centric Experience
• Proficiency In Microsoft Excel And Word
• Understanding Of Group Retirement Services
• Exceptional Time Management Skills

ATS Optimization Keywords

Hard Skills

• Retirement Plan Transactions
• Specialized Reporting
• Pension Legislation
• Manulife Systems
• AWD
• MPS

Soft Skills

• Attention To Detail
• Multitasking
• Problem-Solving
• Organizational Skills
• Team-Player Orientation

Industry Keywords

• Fast-Paced Environment
• Hybrid Arrangement