Student, Client Service Administrator

Jobtailor; Southwestern Ontario; On-site; CAD 18,000 - 24,000; Part time

Job summary

Jobtailor in Southwestern Ontario, Canada seeks a part-time student to support GRS Operations client administration. You will handle inquiries from Plan Sponsors, Members and Advisors, and assist with daily block-of-business responsibilities within service level standards.

The role requires 15 hours weekly during the school year and full-time hours during summer and breaks. Strong Excel and organizational skills are essential for success in a high-volume environment.

Qualifications

• 15 hours per week during the school year.
• Must be able to work full-time hours in summer, spring break & winter holiday break.
• Bilingualism (French, English) is required for Quebec only.
• Excellent PC skills, especially Excel.
• Accuracy and speed.
• Superior organization skills and ability to multi-task.
• Ability to deal with high work volumes.
• Strong team player.
• Outstanding customer service skills.
• Excellent communication skills (both verbal and written).
• Excellent interpersonal skills.

Responsibilities

• Handle client inquiries through direct contact and provide service excellence to Plan Sponsors, Members and Advisors on the GRS Operations client administration function.
• Handle day-to-day administration of a block of business with various products within service level standards.
• Analyze and process daily transactions related to control accounts (suspense) to ensure they are current and accurate.
• Verify daily output and ensure corrections are completed on member accounts (P & L).
• Escalate and log issues and complaints with the Client Service Specialist, Team Lead, or Manager within 24 hours.
• Identify trends and patterns in inquiries and transactions to optimize client efficiencies.
• Share client feedback and other issues with the Client Service Specialist to improve processes and client relationships.
• Track all assigned work accurately in current management operating systems.
• Participate actively in team huddles and meetings and keep others informed and up to date.
• Take ownership of work.

Skills

Bilingualism (French, English)

Excellent communication skills

Outstanding customer service skills

Excellent PC skills (Excel)

Strong organizational skills

Ability to multi-task

Tools

Management Operating Systems

Job description

• Handle client inquiries through direct contact and provide service excellence to Plan Sponsors, Members and Advisors on the GRS Operations client administration function
• Handle day-to-day administration of a block of business with various products within service level standards
• Analyze and process daily transactions related to control accounts (suspense) to ensure they are current and accurate
• Verify daily output and ensure corrections are completed on member accounts (P & L)
• Escalate and log issues and complaints with the Client Service Specialist, Team Lead, or Manager within 24 hours
• Identify trends and patterns in inquiries and transactions to optimize client efficiencies
• Share client feedback and other issues with the Client Service Specialist to improve processes and client relationships
• Track all assigned work accurately in current management operating systems
• Participate actively in team huddles and meetings and keep others informed and up to date
• Take ownership of work

Requirements

• 15 hours a week during the school year
• Must be able to work full-time hours in summer, spring break & winter holiday break
• Bilingualism (French, English, both oral and written) is required for Quebec only
• Excellent PC skills, especially Excel
• Accuracy and speed
• Superior organization skills and ability to multi-task
• Ability to deal with high work volumes
• Strong team player
• Outstanding customer service skills
• Excellent communication skills (both verbal and written)
• Excellent interpersonal skills
• Available to students with a graduation date of December 2027 or later

Core Competencies

Demonstrates strong client service skills and the ability to manage multiple tasks efficiently while maintaining accuracy in transaction processing. Proficient in utilizing management operating systems and Excel to track and analyze client inquiries and transactions.

Highest-signal resume keywords

• Bilingualism (French, English)
• Customer Service Skills
• Excellent PC Skills (Excel)
• Strong Organizational Skills
• Ability to Multi-task

Soft Skills

• Outstanding Communication Skills
• Excellent Interpersonal Skills
• Strong Team Player

Industry Keywords

• Client Administration
• Service Level Standards
• Transaction Processing
• Control Accounts
• Client Feedback
• High Work Volumes

Tools & Technologies

• Management Operating Systems