Bi-lingual Inside Sales Representative

Mueller Canada, LTD; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

Mueller Canada is seeking a Bilingual Inside Sales Representative to join our dedicated team in Toronto. Candidates must be fluent in both English and French-Canadian and possess a strong background in customer service. The role involves customer support, resolving inquiries, and driving sales growth while working in a fast-paced environment. If you are customer-oriented and capable of making swift decisions professionally, we want to hear from you!

Qualifications

• Must be bilingual in English and French-Canadian.
• Previous customer service or inside sales experience preferred.
• Strong communication skills are required.

Responsibilities

• Provide customer support through order entry and technical assistance.
• Resolve customer complaints and act as a liaison for sales.
• Engage in opportunistic sales activities.

Skills

Bilingual

Customer-oriented

Communication

Organizational Skills

Decision Making

Teamwork

Education

High school diploma or equivalent

Tools

JD Edwards (JDE)

Access

Job description

Mueller Company – Bilingual (English / French) Inside Sales Representative Opening

Mueller, the nation's leading manufacturer of flow control devices for the water and gas distribution industries, has an opening in our Inside Sales Department for a bilingual Inside Sales Representative. This position can be located in Mueller’s Barrie or Toronto location and will report to an Inside Sales Supervisor.

Duties will include, but not be limited to, the following :

• Assess and address external customer needs by providing stock checks, expedites, technical support, order history-tracking shipments, order entry and product applications / limitations.
• Provide support needed to resolve customer complaints and issues including all paperwork and follow up until process is complete.
• Act as liaison between outside sales representatives / customers and various plants. Work closely with Planners and Manufacturing Department Heads to provide current information on expedite requests and lead times.
• Engage in opportunistic and add-on sales activities.
• Carry out additional job responsibilities and duties as required.

This position requires extended use of a phone / head-set for up to eight hours per workday.

Required Qualifications :

• Must be bilingual in English and French-Canadian.
• High school diploma or equivalent.
• Previous work experience or other activities demonstrating the requirement of a strong communications background.
• Intermediate computer experience with ability to quickly learn and navigate new computer programs.
• Ability to work in a team setting and gain trust and respect of various persons throughout Mueller’s various locations and customer base.
• Must be customer-oriented and have the ability to make quick decisions in a professional and confident manner.
• Demonstrated organizational and time management skills

Ideal Qualifications :

• 2+ years of customer service and / or inside sales experience.
• Bachelor’s degree in business or communications-related field.
• Strong experience in mainframe programs that include inventory control – such as JD Edwards (JDE).
• Familiarity with database programs such as Access
• Experience with phone-based customer service support systems
• Technical / Mechanical background

Applicants not meeting the “Required Qualifications” listed above will not be considered for this position.

Work hours will be Monday through Friday. Start times may vary. Overtime may be required on an intermittent basis.

Individuals interested in this position should apply for this position through the Mueller Water Products’ career portal. () All resumes will be held in confidence and collected through the Mueller Water Products’ Workday recruiting platform. Resumes mailed, faxed, or emailed will not be reviewed. Mueller Company will contact desired applicants to proceed in the hiring process. Please do not contact Mueller regarding the status of your application.

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