Customer Relations Associate - one year contract

Viatris; Ontario; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading healthcare company in Ontario is seeking a Bilingual Customer Relations Associate on a one-year contract. The role involves managing customer calls, processing orders, and providing tailored customer service. Ideal candidates are detail-oriented, proactive in problem-solving, and possess strong communication skills in both English and French.

Benefits

Competitive salaries

Benefits package

Inclusive work environment

Qualifications

• At least 2 years of experience in customer service or order entry.
• Ability to work independently and in a dynamic team environment.
• Knowledge of complaint procedures and ADR urgency.

Responsibilities

• Answering incoming calls and addressing customer inquiries.
• Processing orders accurately and promptly in SAP.
• Collaborating with internal departments for effective communication.

Skills

Attention to detail

Multitasking

Problem-solving

Organizational skills

Excellent communication

Education

University or College education

Tools

Microsoft Office

SAP

Job description

Customer Relations Associate - One Year Contract

Location: Etobicoke, Ontario, Canada

Posted on: Yesterday

Job Requisition ID: R5659824

At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.

Viatris empowers people worldwide to live healthier at every stage of life through:

• Access – Providing high-quality trusted medicines regardless of geography or circumstance;
• Leadership – Advancing sustainable operations and innovative solutions to improve patient health;
• Partnership – Leveraging our collective expertise to connect people to products and services.

We are looking for a Bi-lingual Customer Relations Associate to make an impact by:

• Answering incoming calls professionally;
• Processing manual and EDI orders in SAP accurately and promptly, including informing customers of back-order items, notifying when products are back in stock, and providing order status, product information, and proof of deliveries;
• Addressing and logging complaints and ADRs;
• Ordering replacement products and investigating and resolving product complaints with QA;
• Launching new products and informing trade partners (wholesalers, ECC Net, and direct customers);
• Collaborating with internal departments and effectively communicating;
• Generating reports from SAP;
• Implementing communication strategies from Marketing to build business and respond to inquiries;
• Understanding special requirements for Narcotic orders;
• Providing tailored customer service based on customer needs.

The minimum qualifications include:

• University or College education;
• At least 2 years of experience handling high-volume calls in customer service or order entry environments;
• Ability to work independently and in a team within a dynamic environment;
• Attention to detail, multitasking, problem-solving, and organizational skills;
• Proficiency in Microsoft Office and SAP;
• Excellent communication skills in English (verbal and written);
• Knowledge of SOPs;
• Pharmaceutical or consumer packaging industry experience is an asset;
• Understanding of complaint procedures and ADR urgency.

Viatris offers competitive salaries, benefits, and an inclusive environment where your skills and perspectives can make a difference.

Viatris is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, criminal record, marital status, family status, disability, or other protected characteristics.