Benefits Coordinator

Niagara Casinos; Niagara Falls; On-site; CAD 57,000 - 62,000; Full time

Job summary

Niagara Casinos is seeking a Total Rewards Coordinator – Benefits & Pension to support associates with benefits and pension programs. You will handle enrolments, eligibility, beneficiary changes and retirement transactions, working with Payroll, Accounting and external providers to ensure accurate administration.

You will also manage communications, education on benefits, and process related Workday transactions while maintaining confidentiality in a 24/7 operation.

Qualifications

• Post-secondary education in Human Resources, Business Administration or a related field, or an equivalent combination of education and experience.
• Strong attention to detail and analytical capabilities to support benefits and pension programs.
• Clear, customer-focused communication with internal partners and Associates.

Responsibilities

• Administer day-to-day benefits and pension activities including enrolments and eligibility.
• Respond to Associate questions and coordinate resolutions with Payroll, Accounting, HR and providers.
• Process Workday transactions in line with plan rules and policies.
• Coordinate communications and education on enrolment, coverage changes and retirement options.
• Manage benefit coverage, premium arrangements and payments during leaves.
• Provide support for life insurance claims and beneficiary changes.
• Audit provider invoices and eligibility files, investigate discrepancies.
• Conduct Workday testing for Total Rewards programs to identify issues.
• Support job evaluations and total rewards communications.

Skills

Attention to detail

Analytical skills

Customer service

Communication

Collaboration

Education

Post-secondary in HR or Business Admin

Tools

Excel

Word

Workday

Job description

RegularThere are some GREAT PEOPLE out there... we should know we hire them!IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:https://www.myworkday.com/mohegan/d/inst/1$9925/9925$13608.htmldTOTAL REWARDS COORDINATOR – BENEFITS & PENSIONFull TimeTarget Salary Range $57,000 to $62,000 per annum Placement within the hiring range is based on skills and experienceApplication Deadline: October 13, 2026The Total Rewards Coordinator – Benefits & Pension plays an important role in delivering a positive Associate experience through the accurate, responsive administration of our benefits and pension programs. As a trusted member of the Compensation & Benefits team, you will support Associates, collaborate with internal partners and external providers, and help ensure programs are administered in accordance with plan requirements.If you are detail-oriented, service-focused and eager to grow your total rewards expertise, this is an exciting opportunity to make an impact.The job involves:Administering day-to-day benefits and pension activities, including enrolments, eligibility and beneficiary changes, terminations, retirement transactions and related documentation.Responding to Associate questions, clearly explain plan provisions and coordinate timely resolutions with Payroll, Accounting, HR and external providers.Processing transactions accurately in Workday and in accordance with eligibility rules, plan documents, policies and applicable requirements.Coordinating Associate communications and education related to enrolment, dependent eligibility, coverage changes, leaves of absence, retirement options and program updates.Managing benefit coverage, premium arrangements and payment tracking during leaves of absence.Providing compassionate support for life insurance claims and benefit continuation- liaising with families and the insurer.Auditing provider invoices and eligibility files, investigate discrepancies, prepare payments and support reconciliations.Conducting Workday testing for Total Rewards programs to identify system issues and opportunities for process improvement.Maintaining benefits and pension comparisons across properties to support analysis and program decisions.Supporting job evaluations by gathering role information, maintaining documentation and assisting in the review process.Contributing to total rewards communications, projects and vendor initiatives while providing responsive, confidential HR support in a 24/7 operation.The Ideal Candidate has:Post-secondary education in Human Resources, Business Administration or a related field, or an equivalent combination of education and experience.One to three years of experience in benefits, pension or total rewards administration; experience in a complex or unionized environment is an asset.Benefits or pension coursework, or progress toward a GBA, CEBS or related designation, is an asset.Knowledge of benefits and pension administration, eligibility principles, privacy requirements and plan documentation.Experience supporting compensation programs, HR Systems or disability management processes is an asset.Strong systems aptitude and proficiency in Microsoft Excel and Word; Workday experience is an asset.Excellent attention to detail, analytical and organizational skills, with the ability to manage competing priorities and meet deadlines.Clear, approachable communication and customer service skills, with sound judgment when handling confidential information.A collaborative, proactive and solutions-focused approach.We confirm that we do not use AI in screening of applicants, and this position is an existing vacancyWe thank all applicants for their interest, however, only those selected for an interview will be contactedNiagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process..Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos