Hotel Housekeeping Assistant Manager

Niagara Casinos; Niagara Falls; On-site; CAD 44,000 - 73,000; Full time

Job summary

Niagara Casinos is seeking a dedicated Hotel Housekeeping Assistant Manager to lead a large, fast-paced team and uphold top levels of cleanliness and guest satisfaction. You will partner with the Hotel Manager and Environmental Services to ensure consistent service standards across the property.

The role requires strong leadership and a commitment to safety and regulatory compliance. The ideal candidate will bring 3–5 years of housekeeping management experience, exceptional communication, and

Qualifications

• Minimum 3–5 years of progressive housekeeping experience in a hotel, resort or hospitality setting.
• Proven leadership experience with supervisors and day-to-day operations.
• Strong organizational skills focused on delivering exceptional guest service.

Responsibilities

• Act as liaison between Hotel Manager and housekeeping leadership to align priorities and standards.
• Provide leadership, guidance, and accountability for policy compliance and safety.
• Mentor and coach Supervisors with performance feedback and updates on business objectives.
• Oversee housekeeping operations, budgeting, and inventory following purchasing procedures.

Skills

Leadership

Communication

Problem solving

Multitasking

Interpersonal skills

Education

Diploma or degree in Hospitality/Hotel Management or related field

Job description

RegularThere are some GREAT PEOPLE out there... we should know we hire them!IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:https://www.myworkday.com/mohegan/d/inst/1$9925/9925$13599.htmld HOTEL HOUSEKEEPING ASSISTANT MANAGERFull TimeTarget Salary Range $65,500 to $72,500 per annum Placement within the hiring range is based on skills and experienceApplication Deadline: October 13, 2026Are you a conscientious professional who focuses on the smallest details in order to ensure unsurpassed levels of service? Do you pride yourself in being a great leader while ensuring maximum operational performance? If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you.The job involves:Act as a liaison between the Hotel Manager, Manager of Environmental Services, and the Hotel Housekeeping leadership team to ensure alignment on operational priorities and service standardsProviding leadership, guidance, and accountability to ensure compliance with company policies, health and safety standards, and operational procedures while maintaining a safe, clean, and welcoming hotel environmentCoaching, mentoring, and supporting Housekeeping Supervisors through performance management, professional development, regular feedback, and effective communication of operational updates and business objectivesWorking closely with the Hotel Housekeeping Supervisors in overseeing the overall management of Hotel Housekeeping. This includes planning, organizing, and overseeing the housekeeping operation and administrationSupporting Front Office Supervisors when needed and understanding processesLeading the development, implementation, and monitoring of departmental controls and operating practices to meet and exceed regulatory and operational standardsUtilizing operational metrics and quality assurance programs to drive performance, identify opportunities for improvement, and enhance the overall guest experienceMaintaining Housekeeping inventory by requesting purchase orders following strict purchasing procedures. Review and maintain Hotel Housekeeping budgetEnsuring guests are provided with the highest level of service; making decisions pertaining to the betterment of the guest’s experienceBuilds company reputation through earning trust and loyalty of guests. Thorough knowledge of all activities and promotions occurring at our casino propertiesExceptional communication skills, Demonstrates respect, regard and consideration for othersFlexibility to support a 24/7 operationThe ideal candidate has:Diploma or degree in Hospitality Management, Hotel Management, Business Administration, or a related fieldMinium 3-5 years of progressive housekeeping experience within a hotel, resort, or hospitality environmentMinium 3+ years of leadership experience managing housekeeping teams, supervisors, and day-to-day operations in a large, fast-paced propertyHealth & Safety, WHMIS, and Joint Health & Safety Committee certification considered an asset.Demonstrated leadership, management and team building skillsStrong organizational skills focused on providing remarkable guest serviceExceptional interpersonal, conflict resolution, problem solving and decision - making skillsExcellent multitasking skills with the ability to prioritize tasks and meet deadlinesStrict attention to detailStrong computer skills (Excel, Word, Birch Street, Workday and Time & Attendance) We confirm that we do not use AI in screening of applicants, and this position is an existing vacancyWe thank all applicants for their interest, however, only those selected for an interview will be contactedNiagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection processKnock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos