Client Experience and Services Manager, Stores

Sephora; Northwestern Ontario; On-site; CAD 55,000 - 69,000; Full time

Benefits offered by this job

Product discounts

Brand events access

Extended health & life insurance

Job summary

Sephora Canada is seeking a Client Experience & Beauty Services Manager to lead Beauty Advisor training, optimize in-store services, and oversee guest flow at the Thunder Bay location.

You will partner with brands, manage reservations, and drive store standards. The role requires 2–4 years of management experience in beauty/retail, with strong coaching, time management, and customer service skills.

Qualifications

• Minimum 2–4 years of management experience in beauty/retail or equivalent internal experience.
• Proven track record of coaching a team to company expectations.
• Entrepreneurial mindset with history of generating business or events.
• Ability to maintain composure and have tough conversations.
• Excellent time management skills for team effectiveness.
• Bonus points for passion/background in makeup artistry or skincare.

Responsibilities

• Training & Development: conduct Beauty Advisor training for new hires and existing team members; oversee certification processes.
• Embrace Innovation: ensure staff are trained on technology innovations within services and assist clients for elevated in-store experience.
• Client Experience: manage the services online reservation system, publish availability and class schedules, ensure adequate staff for smooth flow.
• Visual Merchandising: support merchandising concepts, maintain clean sales floor, manage testers and supplies, update visuals and replenishment.
• Vendor Management: engage with store brands and brand reps; train and coach staff on products; provide feedback on training effectiveness.

Skills

Management experience

Coaching

Entrepreneurial mindset

People management

Time management

Customer service

Job description

At Sephora Canada, we're passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 299400

Store Name/Number: ON-Thunder Bay (0870)

Address: 1000 Fort William Road, Suite A1A, Box 6, Thunder Bay, ON P7B 6B9, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

Vacancy Status: This position is for an existing, open vacancy

What you'll be doing as a Client Experience & Beauty Services Manager at Sephora -

• Training & Development. Conduct Beauty Advisor training for new hires and existing team members. Facilitate "Welcome to Sephora" and "Sephora 101" sessions as needed. Oversee the development and certification processes, while fostering opportunities to enhance artistry skills.
• Embracing Innovation. Ensure beauty advisors are trained adequately and are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
• Client Experience. Managed the Services online reservation system, including publishing Beauty Advisors' availability and class schedules. Ensured adequate staffing to maintain a smooth client flow and efficient check-in process.
• Visual Merchandising. Assist the Operations team by ensuring merchandising concepts and sales floor visuals align with company standards. Maintain a clean, organized sales floor and manage tester and supply levels. Execute visual merchandising updates and ensure timely replenishment when new inventory is added.
• Vendor Management. Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach cast on their products. Provide feedback on brand training effectiveness when possible.

We'd love to hear from you if -

• You have a minimum of 2-4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.
• You have a proven track record of coaching a team to company expectations and have a passion for training, development, and education.
• You are entrepreneurial at heart and have a history of generating business or executing events that create a meaningful connection with your community and/or clients.
• You have no difficulty maintaining composure and possess strong managerial courage to have those tough conversations when needed.
• You have excellent time management skills that extend to your team and their efficiency.
• Bonus points if you have a passion or background in make-up artistry or skincare services.

Location, Availability, and Physical Requirements

• On-site: You will work at the location specified in the job posting.
• Scheduling: Flexibility is key! We need you to be available during evenings, weekends, and holidays when our clients are eager to shop and explore.
• Physical Requirements: Our stores are a fragrance-filled environment. You must be able to bend and stretch to stock shelves, as well as lift and carry up to 50 pounds.

Sephora's Total Rewards

• The Compensation. Sephora's pay philosophy is to offer competitive market rates, considering location, internal equity, job scope, and the skills and experience needed to succeed.
• The Perks. Think you've tried it all? Just wait until you work at Sephora! Enjoy the product discounts, gratis & exclusive brand events.
• The Benefits. This role includes access to Sephora's extended health and life insurance benefits, customizable coverage options, and paid time off to help you rest and recharge.
• The Education & Development. We invest in training and support internal mobility across Canada, helping you reach your career goals. Sephora employees also benefit from LVMH programs and job opportunities.

The compensation ranges between CAD$54,800.00 - CAD$68,500.00. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.