Automotive Receptionist

L0474 BMW Markham; Markham; On-site; CAD 39,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Life Insurance

Employee Stock Purchase Plan

Professional Development

Job summary

BMW Markham, a prestigious automotive dealership in Markham, is seeking a polished Receptionist to create a welcoming experience for guests. In this role, you will greet customers, manage calls, and provide vital administrative support.

With an emphasis on professionalism and customer service, the ideal candidate has at least one year of relevant experience and is passionate about contributing to a dynamic team within the automotive industry.

Qualifications

• Minimum 1 year of experience in reception or customer service.
• Strong proficiency with Microsoft Office.
• Professional and polished demeanor.

Responsibilities

• Greet customers and visitors warmly.
• Answer and direct incoming telephone calls.
• Maintain a clean and organized reception area.
• Provide administrative support as required.
• Handle customer concerns professionally.

Skills

Customer Service

Microsoft Office

Telephone Etiquette

Organizational Skills

Multitasking

Attention to Detail

Interpersonal Skills

English Communication

Tools

CDK

180

Job description

Automotive Receptionist - BMW Markham, Markham, ON L3R 5M2

BMW Markham is looking for a polished, professional, and customer-focused Receptionist to join our team. As the first point of contact for our dealership, the Receptionist plays an important role in creating a welcoming and premium experience for every customer and visitor. The successful candidate will be responsible for greeting guests, managing incoming calls and messages, providing general administrative support, and helping ensure the smooth day-to-day operation of the dealership.

Why Join Our Team?

So why should you grow your career with Pfaff Automotive? We don't just offer jobs—we offer career paths. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results.

At Lithia & Driveway, you'll find:

• Real opportunities for advancement across a national network
• Leadership development and training through our internal learning programs
• A high-performance culture that recognizes and rewards results
• The ability to influence store success and shape your team

What You'll Do

• Greet customers and visitors in a warm, professional, and welcoming manner.
• Answer, screen, and direct incoming telephone calls efficiently.
• Take accurate messages and ensure they are delivered to the appropriate team members.
• Maintain knowledge of dealership departments, services, and general information to assist customers.
• Respond to general customer inquiries or direct customers to the appropriate department.
• Handle customer concerns professionally and elevate matters when necessary.
• Maintain a clean, organized, and professional reception area.
• Provide general administrative and clerical support as required.
• Assist with filing, data entry, documentation, and other administrative duties.
• Complete additional duties as assigned to support the successful operation of the dealership.

What You'll Bring

• Minimum 1 year of experience in a reception, administrative, customer service, or related position.
• Strong proficiency with Microsoft Office.
• Excellent telephone etiquette.
• Strong verbal and written English communication skills.
• Excellent interpersonal and customer service skills.
• Professional and polished demeanor.
• Strong organizational and multitasking abilities.
• Excellent attention to detail.
• Ability to work effectively in a fast-paced environment while managing competing priorities.
• Previous automotive dealership experience is an asset.
• Experience with licensing, CDK, and 180 is considered an asset.

Total Rewards

Pay: CA$43,000.00 per year

• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Disability Coverage
• Life Insurance
• RRSP Plans
• Employee Stock Purchase Plan
• Professional Development & Growth Opportunities
• Vehicle Purchase Discounts
• Employee Assistance & Wellness Programs

Key Words:

• Receptionist
• Automotive Receptionist
• Dealership Receptionist
• Customer Service
• Front Desk
• Administrative Support
• Guest Services
• Automotive Dealership
• CDK
• 180
• Vehicle Licensing
• BMW
• BMW Dealership
• Administrative Assistant
• Administrative Support
• Customer Relations
• Luxury Automotive
• At Pfaff

people are the heart of our organization, and providing a great workplace is an essential part of fueling our success.

We have a 60-plus year history in Canada, with a reputation built on a passion for performance, a love of cars and the car business, and exceptional customer care. Now, as part of Lithia & Driveway, the largest publicly traded dealership group in North America, Pfaff is part of a network of over 300 stores in Canada, the U.S., and the United Kingdom. Our network offers high performing individuals nearly unlimited opportunities for advancement. With guidance from our mission, Growth Powered by People, we have created a workplace where employees can learn, grow, and succeed. Our experienced teams and innovative ideas drive our success, and we’re looking for more talent to join us on the open road of achievement.

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment or selection process, please let us know and we will work with you to find an accommodation by emailing [e-mail].