Banquets Bartender - Banqueting Operations

Hard Rock Hotel & Casino Ottawa; Ottawa; On-site; CAD 21,000 - 29,000; Part time

Job summary

Hard Rock Ottawa Hotel & Casino in Ottawa is seeking a Banquets Bartender to deliver exceptional beverage service at casino-hosted events, weddings, and private functions. You will prepare cocktails, beer, and wine, greet guests, and ensure a safe, engaging guest experience with Upselling when appropriate.

The role requires Smart Serve certification, fluent English, and the ability to stand for long shifts. Part-time permanent position with CAD 17.91/hr and benefits per policy.

Qualifications

• Must be at least 19 years of age.
• Follows all food safety & sanitation procedures.
• Must be Smart Serve certified.
• Standing or walking for up to 8+ hours.
• Fluent in English and able to communicate effectively.

Responsibilities

• Welcome and acknowledge each guest with a smile and greeting.
• Prepare quality cocktails, beer, and wine per standards.
• Process guest orders through the POS terminal.
• Maintain cleanliness of work areas throughout the shift.
• Demonstrate responsible alcohol service and product knowledge.
• Handle cash and other forms of payment.

Skills

Fluent English

Customer service

Cash handling

Education

Smart Serve certification

Criminal Background Check

Tools

POS system

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Company: Hard Rock Ottawa Hotel & Casino

Location: Ottawa, Ontario

Job Type: Part Time Permanent

Is this a current vacancy? Yes, this is an existing open position.

Compensation: CAD $ 17.91/hr.

License Requirements: Smart Serve Certificate, Criminal Background Check

OVERVIEW:

The Banquets Bartender is responsible for providing exceptional beverage service during casino-hosted banquets, special events, conferences, weddings, and private functions. This role involves preparing and serving alcoholic and non‑alcoholic beverages, maintaining a professional and engaging guest experience, and ensuring compliance with all liquor regulations and responsible service standards. The Banquets Bartender works closely with the Banquets and Events team to support successful event execution while upholding the casino’s high standards of hospitality, service, and guest satisfaction.

RESPONSIBILITIES:

• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible

• Expedite guests and/or server’s orders including the mixing and serving of beverages

• Thank guests with genuine appreciation and provide a fond farewell

• Anticipate guests’ service needs and provide service to each guest quickly and accurately

• Set‑up / Replenish bar station with ice, dry goods, paper products, juices, cut fruits, and garnishes for service

• Monitor bar area for seating availability, service,safetyand well‑being of the guest

• Take the guest order, always trying to use suggestive/ upselling techniques

• Prepare quality cocktails, beer, and wine according to the Hard Rock beverage standards and / or recipes to all guest and servers

• Process all guest orders thru the POS terminal

• Clear and re‑set bar top and tables in bar area

• Thank guests with genuine appreciation and provide a fond farewell

• Maintain cleanliness of work areas throughout the shift

• Notify management of maintenance repair issues

• Complete anyadditionalreasonable requests by management

• Handling cash & other forms of payment

• Making proficient sales transactions - using a point‑of-sale system

• Properly checks I.D.s – for guests whoappear to beunder 30 years old

• Demonstrating responsible alcohol service

• Demonstrating impeccable product knowledge

• Answering questions - accurately and politely

• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience

• Directing guests to areas & restrooms

• Creating memorable experiences

• Entertaining guests with AMPLIFIED SERVICE

• Livesthe Brand.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

• Must be at least 19 years of age

• Follows all food safety & sanitation procedures

• Must be Smart Serve certified

• Practicing all general safety standards

• Performing duties which require bending & reaching

• Lifting & transporting up to 25 pounds

• Standing or walking, for up to 8+ hours

• Maintaining a well‑groomed appearance (“having a plan”)

• Following all uniform guidelines

• Recycling products, where possible

• Remainingcalm in a hectic, fast‑paced atmosphere

• Demonstratinga high levelof organization, attention‑to‑detailand a sense‑of‑urgency

• Displaying a positive and outwardly friendly attitude toward guests

• Maintaining HRC’s 5 core Values and Mission Statement

• Must be fluent in English and able to communicate effectively in both spoken and written English.

• Remainingcalm in a hectic, fast‑paced atmosphere

• Demonstratinga high levelof organization, attention‑to‑detailand a sense‑of‑urgency

• Displaying a positive and outwardly friendly attitude toward guests

PHYSICAL DEMANDS:

• Ability to stand and sit for extended periods of time.

• Ability to walk distances.

• The employee must frequently lift/push/pull and/or move up to 50 pounds.

WORKING CONDITIONS:

• Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

CLOSING:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.

We thank all candidates for theirinterest, however, only those being considered for an interview will be contacted.