Cashier - Constant Grind

Seminole Hard Rock; Ottawa; On-site; CAD 25,000 - 29,000; Part time

Job summary

Hard Rock Ottawa Hotel & Casino is seeking a friendly, detail-oriented team member for a fast-paced food hall role, handling cash and card transactions while assisting guests with food and beverage purchases.

You will maintain a clean workstation, greet guests by name when possible, coordinate seating, answer phones, and support daily operations, upholding safety standards and delivering an exceptional guest experience.

Qualifications

• Must be at least 19 years old.
• Strong customer service skills and a positive attitude.
• Ability to stand for extended periods and work in a fast-paced environment.

Responsibilities

• Manage reservations and seating as needed.
• Greet guests warmly and acknowledge them by name when possible.
• Escort guests to tables, present menus, and take orders when required.
• Handle cash, card, and mobile payments accurately.
• Maintain cleanliness of work areas and equipment throughout the shift.
• Communicate clearly with management and staff to ensure smooth operations.

Skills

Customer service

Cash handling

Communication

Multitasking

Education

Smart Serve Certificate

Ontario Food Handlers Certificate

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Company: Hard Rock Ottawa Hotel & Casino

Location: Ottawa, Ontario

Job Type: Part Time Permanent

Is this a current vacancy? Yes, this is an existing open position.

Compensation: CAD $ 19.38/Hr.

License Requirements: Smart Serve Certificate

OVERVIEW

Responsible for providing friendly and efficient customer service in a fast-paced food hall environment. Accurately processes cash, credit, debit, and mobile payment transactions while assisting guests with food and beverage purchases. Maintains a clean and organized workstation, answers customer inquiries, and supports daily food hall operations. Demonstrates strong attention to detail, communication skills, and the ability to handle high transaction volumes while delivering an exceptional guest experience.

RESPONSIBILITIES

• Manage reservation system to retain guest preferences, pre-assigning seating when necessary
• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
• Escort guests to the tables and assist in seating at tables, present menus and extend pleasantries
• Offer a cordial farewell to every guest, thanking them for dining and invite them back
• Communicates constantly with management and service staff to ensure efficient operations
• Maintain positive relations with guests at all times
• Maintain complete knowledge of scheduled daily activities, in-house groups, daily house count, table/ seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code
• Answer restaurant telephone courteously and efficiently
• Speak to guests' and co-workers using clear, appropriate and professional language
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings
• Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests.
• Maintain cleanliness of work areas throughout the shift
• Notify management of maintenance repair issues
• Performs all other job-related duties as request.
• Lives the Brand

QUALIFICATIONS, EDUCATION, EXPERIENCE

• Must be at least 19 years old.
• Performs duties which require bending & reaching.
• Standing or moving, for up to 8+ hours.
• Ability to turn or twist body parts in a circular motion.
• Maintains a well-groomed appearance.
• Follows all uniform guidelines.
• Practicing all general safety & sanitation standards.
• Recycling products, where possible.
• Remaining calm in a hectic, fast-paced atmosphere.
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests and co-workers.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Must possess a valid smart serve certificate or be willing to obtain one.
• Must possess a valid Ontario food handlers certificate or be willing to obtain one.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

WORKING CONDITIONS

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

CLOSING

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted