Banquets Bartender - Banqueting Operations

Hard Rock Hotel Cancun; Ottawa; Hybrid; CAD 21,000 - 29,000; Part time

Job summary

Hard Rock Ottawa Hotel & Casino is seeking part-time bartenders to welcome guests, mix and serve cocktails, beer and wine, and upsell where appropriate. You will maintain bar cleanliness, set up stations, and handle POS transactions with accuracy.

Candidates must be 19+, fluent in English, Smart Serve certified, and able to pass a criminal background check. Join a fast-paced, guest-centric team on the casino floor.

Qualifications

• Must be at least 19 years of age.
• Smart Serve certification.
• Criminal Background Check required.
• Must be fluent in English.

Responsibilities

• Welcome and acknowledge guests with a smile, eye contact, and a friendly greeting where possible.
• Expedite guests and servers' orders, mixing and serving beverages.
• Thank guests with genuine appreciation and a fond farewell.
• Anticipate guests' service needs and provide service quickly and accurately.
• Set up and replenish bar station with ice, dry goods, paper products, juices, cut fruits and garnishes.
• Monitor bar area for seating, service, safety and guest well-being.
• Take guest orders and upsell when appropriate.
• Prepare quality cocktails, beer and wine according to standards and recipes.
• Process all guest orders through the POS terminal.
• Clear and reset bar top and tables; maintain cleanliness.
• Notify management of maintenance issues.
• Demonstrate responsible alcohol service and product knowledge.

Skills

Fluent English

Guest service

Tools

Smart Serve Certificate

Criminal Background Check

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.

We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Company: Hard Rock Ottawa Hotel & Casino

Location: Ottawa, Ontario

Job Type: Part Time Permanent

Compensation: CAD $ 17.91/hr.

License Requirements: Smart Serve Certificate, Criminal Background Check

OVERVIEW:

• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
• Expedite guests and/or server’s orders including the mixing and serving of beverages
• Thank guests with genuine appreciation and provide a fond farewell
• Anticipate guests’ service needs and provide service to each guest quickly and accurately
• Set-up / Replenish bar station with ice, dry goods, paper products, juices, cut fruits, and garnishes for service
• Monitor bar area for seating availability, service, safety and well-being of the guest
• Take the guest order, always trying to use suggestive/ upselling techniques
• Prepare quality cocktails, beer, and wine according to the Hard Rock beverage standards and / or recipes to all guest and servers
• Process all guest orders thru the POS terminal
• Clear and re-set bar top and tables in bar area
• Thank guests with genuine appreciation and provide a fond farewell
• Maintain cleanliness of work areas throughout the shift
• Notify management of maintenance repair issues
• Complete any additional reasonable requests by management
• Handling cash & other forms of payment
• Making proficient sales transactions - using a point-of-sale system
• Properly checks I.D.s – for guests who appear to be under 30 years old
• Demonstrating responsible alcohol service
• Demonstrating impeccable product knowledge
• Answering questions - accurately and politely
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
• Directing guests to areas & restrooms
• Creating memorable experiences
• Entertaining guests with AMPLIFIED SERVICE
• Lives the Brand.

RESPONSIBILITIES:

• Must be at least 19 years of age
• Follows all food safety & sanitation procedures
• Must be Smart Serve certified
• Practicing all general safety standards
• Performing duties which require bending & reaching
• Lifting & transporting up to 25 pounds
• Standing or walking, for up to 8+ hours
• Maintaining a well-groomed appearance ("having a plan")
• Following all uniform guidelines
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 5 core Values and Mission Statement
• Must be fluent in English and able to communicate effectively in both spoken and written English.
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests

PHYSICAL DEMANDS:

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

WORKING CONDITIONS:

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

CLOSING:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process. We thank all candidates for their interest, however, only those being considered for an interview will be contacted. Thank you for choosing us as your employer of choice!

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!