Bar Porter- Hard Rock Cafe

Seminole Gaming; Ottawa; On-site; CAD 22,000 - 30,000; Part time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Ottawa Hotel & Casino in Ottawa, Ontario is seeking a Bar Porter to guide guests through their experience. You will welcome guests, clean and stock the bar, prepare mixes, and provide amplified service while maintaining product knowledge.

This part-time permanent role requires Smart Serve certification, English fluency, and the ability to lift up to 25 pounds. Competitive hourly wages at $19/hour.

Qualifications

• Must be fluent in English and communicate effectively.
• Demonstrates strong guest service and interpersonal skills.
• Standing and lifting up to 25 pounds may be required.

Responsibilities

• Welcome guests with a friendly greeting and use guests' names when possible.
• Clean bar area, stock bar with product and supplies throughout the shift.
• Prepare all mixes and garnishes and maintain product knowledge.
• Provide amplified service and create memorable experiences.
• Direct guests to areas and restrooms; answer questions politely.

Skills

Customer service

English fluency

Education

Smart Serve certification (Ontario)

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Company:

Hard Rock Ottawa Hotel & Casino

Location:

Ottawa, Ontario

Job Type:

Part Time Permanent

Is this a current vacancy?

Yes, this is an existing open position.

Compensation:

$19.00/hour

OVERVIEW:

Bar Porters are responsible for taking guests through the key phases of their Hard Rock experience. As a Hard Rock Bar Porter, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

RESPONSIBILITIES:

• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
• Cleans bar area, including bar tops, sinks, glasses, refrigerators, coolers and other bar appliances in accordance with Hard Rock policies.
• Ensures bar is set properly.
• Ensures all soda gun products, fruit garnishes, and mixes meets service standards.
• Stocks assigned bar with product and supplies throughout the shift.
• Prepares all mixes and garnishes.
• Thank guests with genuine appreciation and provide a fond farewell.
• Maintain cleanliness of work areas throughout the shift.
• Notify management of maintenance repair issues relating to the bar and service area.
• Complete any additional reasonable requests by management.
• Demonstrates impeccable product knowledge.
• Answer questions – accurately and politely.
• Direct guests to areas & restrooms.
• Create memorable experiences.
• Entertain guests with AMPLIFIED SERVICE.
• Lives the Brand.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• Must be at least 19 years of age
• Follows all food safety & sanitation procedures
• Must be Smart Serve certified (Ontario)
• Practicing all general safety standards
• Performing duties which require bending & reaching
• Lifting & transporting up to 25 pounds
• Standing or walking, for up to 8+ hours
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Must be fluent in English and able to communicate effectively in both spoken and written English.
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 5 core Values and Mission Statement

SKILLS

• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Working Conditions:

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times when you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing:

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

Tagged as: Education.

Source

account.webspidermount.com