Banquet Supervisor

Owen Sound; Alliston; On-site; CAD 28,000 - 39,000; Full time

Benefits offered by this job

Company events

Dental care

Discounted or free food

Extended health care

Life insurance

On-site gym

On-site parking

Job summary

Nottawasaga Resort is seeking a dedicated Banquet Supervisor to lead our events team and ensure flawless execution of all functions. You will manage room setup, service, safety, and client communication with a focus on guest satisfaction.

Requirements include 3+ years in banquet or dining room leadership, full Dining Room Manager experience, Smart Serve certification, and strong skills in leadership, communication, and problem solving. This role is on-site in Ontario, with varied shifts.

Qualifications

• 3+ years of experience in banquet management or dining room leadership.
• Proven leadership and staff development capabilities.
• Excellent guest service and conflict resolution skills.

Responsibilities

• Supervise event room setup, including décor, table settings, and AV, per event orders.
• Ensure timely and smooth event execution, adapting plans to client expectations.
• Oversee food and beverage service, maintaining high quality, timing, and presentation.
• Conduct pre-event briefings to review details, service expectations, and safety protocols.
• Support Dining Room operations by adhering to established structures and routines.
• Assign tasks and supervise banquet servers, bartenders, and support staff.
• Train new team members on service standards, safety procedures, and customer service.
• Monitor staff performance, providing coaching and constructive feedback.
• Foster a positive, professional, and collaborative team environment.
• Act as primary point of contact for clients during events.
• Address guest concerns promptly and professionally to ensure high satisfaction.
• Ensure compliance with Ontario health and safety regulations, including WHMIS and OHSA.
• Maintain cleanliness and organization of banquet spaces and storage areas.
• Review and interpret Banquet Event Orders (BEOs) for accurate execution.
• Assist with inventory control of linens, equipment, and supplies.
• Report staffing needs, equipment issues, and event feedback to management.
• Support scheduling and payroll input as required.
• Oversee daily dining room operations, including staff scheduling and guest flow.
• Maintain high service standards and consistent guest satisfaction in the dining room.
• Monitor cleanliness, ambiance, and readiness of the dining room.

Skills

Leadership

Communication

Problem-solving

Customer service

Time management

Conflict resolution

Education

Smart Serve certification

Job description

At Nottawasaga Resort, we believe in creating unforgettable experiences for our guests, driven by exceptional service and a welcoming atmosphere. We are looking for a dedicated and experienced Banquet Supervisor to lead our events team and ensure every special occasion is executed flawlessly. This role is crucial in upholding our commitment to excellence, playing a vital part in our guests' cherished memories and the seamless operation of our resort.

Key Responsibilities:

• Supervise event room setup, including décor, table settings, and AV, according to event orders.
• Ensure timely and smooth event execution, adapting plans to client expectations.
• Oversee food and beverage service, maintaining high quality, timing, and presentation.
• Conduct pre-event briefings to review details, service expectations, and safety protocols.
• Support Dining Room operations by adhering to established structures and routines.
• Assign tasks and supervise banquet servers, bartenders, and support staff.
• Train new team members on service standards, safety procedures, and customer service.
• Monitor staff performance, providing coaching and constructive feedback.
• Foster a positive, professional, and collaborative team environment.
• Act as the primary point of contact for clients during events.
• Address guest concerns promptly and professionally to ensure high satisfaction.
• Ensure compliance with Ontario health and safety regulations, including WHMIS and OHSA.
• Maintain cleanliness and organization of banquet spaces and storage areas.
• Review and interpret Banquet Event Orders (BEOs) for accurate execution.
• Assist with inventory control of linens, equipment, and supplies.
• Report staffing needs, equipment issues, and event feedback to management.
• Support scheduling and payroll input as required.
• Oversee daily dining room operations, including staff scheduling and guest flow.
• Maintain high service standards and consistent guest satisfaction in the dining room.
• Monitor cleanliness, ambiance, and readiness of the dining room.

Requirements & Qualifications:

• Minimum of 3 years of experience in banquet management, dining room management, or similar hospitality leadership.
• Mandatory Dining Room Manager experience.
• Smart Serve certification (required in Ontario).
• Strong knowledge of Ontario health and safety standards.
• Demonstrated leadership, communication, and problem-solving abilities.
• Ability to work flexible hours, including mornings, evenings, weekends, and holidays.
• Capable of lifting up to 40 lbs and standing for extended periods.
• Excellent customer service and time management skills.
• Proficient in conflict resolution and professional communication.
• Acute attention to detail for impeccable event execution.

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• On-site gym
• On-site parking