Banquet Supervisor

Emerald Lake Lodge; Field; On-site; CAD 29,000 - 34,000; Full time

Benefits offered by this job

On-site housing options

Dental plan

Health care plan

Disability benefits

Free parking

Job summary

Emerald Lake Lodge in Field, BC seeks enthusiastic volunteers to support hospitality operations, weddings and events. The role spans banquet supervision, staff training, and direct guest service, with opportunities to collaborate with the sales and events team.

Start date is as soon as possible; part of a permanent, full-time schedule (30-40 hours/week) with hourly wage negotiated. On-site housing options, parking, and benefits are available.

Qualifications

• Banquet or restaurant supervisory experience preferred.
• Strong event coordination and planning skills.
• Outstanding interpersonal and leadership abilities.
• Knowledge of banquet service standards and hospitality trends.
• Exceptional communication and collaboration.
• Knowledge of Squirrel (asset).
• Ability to work variable shifts.
• Event planning experience an asset.
• Efficient interpersonal skills; flexible; team player.

Responsibilities

• Establish methods to meet work schedules.
• Train staff in job duties, sanitation and safety procedures.
• Ensure food and service meet quality standards.
• Address customers’ complaints or concerns.
• Maintain records of stock, repairs, sales and wastage.
• Prepare and submit reports.
• Supervise and check assembly of trays and delivery of food trolleys.
• Consult with clients regarding weddings, banquets and specialty functions.
• Manage cash; organize buffets and banquets; lead service operations.
• Coordinate with kitchen for menu execution and timing.
• Assist in supervising restaurant operations; model customer service.
• Support event planning and execution with sales/events team.
• Communicate event details and guest feedback; perform hands-on duties when required.

Skills

Customer service

Leadership

Event coordination

Teamwork

Education

Post-secondary certificate or diploma in hospitality management

Tools

Squirrel

Job description

Volunteer Experience · Work Experience · Work & Career

Wage – $21 to $25 per hour (to be negotiated)

Permanent, full-time (30-40 hours/week)

Start date: As soon as possible

Education: 1 to 2 years post-secondary certificate or diploma with specialization in hospitality management or administration

Experience: 1 year to less than 2 years

Work location: Emerald Lake Lodge (1 Emerald Lake Rd, Field, BC V0A 1G0)

Tasks:
Establish methods to meet work schedules; Train staff in job duties, sanitation and safety procedures; Ensure that food and service meet quality control standards; Address customers’ complaints or concerns; Maintain records of stock, repairs, sales and wastage; Prepare and submit reports; Supervise and check assembly of trays; Supervise and check delivery of food trolleys; Consult with clients regarding weddings, banquets and specialty functions; Manage cash; Organize buffets and banquets; Lead banquet service operations, including setup, execution, and breakdown; Coordinate with kitchen team for banquet menu execution and timing; Assist in supervising the restaurant operations as needed; Model exemplary customer service and problem resolution; Support event planning and execution with sales and events team; Communicate effectively regarding event details and guest feedback; Perform hands on duties including serving, setting up conference rooms, and supporting restaurant service when required

Work conditions and physical capabilities:
Fast-paced environment, work under pressure, tight deadlines, combination of sitting, standing, walking, standing for extended periods, physically demanding, bending, crouching, kneeling

Requirements/Experience:
Banquet or restaurant supervisory experience preferred; Strong event coordination and planning skills; Outstanding interpersonal and leadership abilities; Knowledge of banquet service standards and hospitality trends; Exceptional communication and collaboration; Knowledge of Squirrel (asset); Ability to work variable shifts; Event planning experience an asset; Efficient interpersonal skills; Flexible; Team player; Initiative; Dependable; Client focus

Benefits:
Dental plan, heath care plan and disability benefits, free parking available, on-site housing options and other benefits

We thank all applicants for their interest, however only those selected for an interview will be contacted.