Assistant Banquet Manager

Delta Hotels by Marriott Prince Edward; Charlottetown; On-site; CAD 42,000 - 58,000; Full time

Benefits offered by this job

Annual bonus

Pension plan

Health benefits

Travel discounts

Job summary

Delta Hotels Prince Edward is seeking an entry-level management professional to oversee banquet staff and assist in executing events to meet Marriott standards. The role develops and directs a team to deliver consistent, high-quality service while guiding financial and administrative duties.

The candidate will lead shifts, train staff, and coordinate departmental operations. A strong focus on guest satisfaction, safety, and SOP adherence is essential for success.

Qualifications

• High school diploma or GED; 2 years experience in event management, food and beverage, or related area.

Responsibilities

• Lead banquet staff and assist in executing events to meet requirements and standards.
• Develop and direct team to provide high-quality service and train staff in processes.

Skills

Guest service

Leadership

Communication

Education

High school diploma or GED

Job description

Calling all food and beverage professionals!

Start your career with Marriott! This great position includes a 10/20 annual bonus, company matched pension, and comprehensive health benefits. Travel the world with Marriott Explore travel rates, access discounted fitness membership, free daily staff meal, and complimentary dry cleaning for your work clothes.

This is an entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high-quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties.

CANDIDATE PROFILE

Education and Experience:

High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Department Operations and Inventories:

• Manages departmental inventories and assets including par levels and maintenance of equipment.
• Conducts monthly department meetings with the Banquet captains and employees.
• Maintains attendance log for banquet employees.
• Maintains and enforces established sanitation levels.
• Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
• Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
• Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
• Uses banquet beverage “Use” records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
• Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.

Participating in and Leading Banquet Teams:

• Attends and participates in all pertinent meetings.
• Leads shifts and actively participates in the servicing of events.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation

Providing and Ensuring Exceptional Customer Service:

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.

Conducting Human Resources Activities:

• Interviews and hires Banquet captains and employees with appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Ensures employees understand expectations and parameters.
• Observes service behaviors of employees and provides feedback to individuals.
• Reviews comment cards and guest satisfaction results with employees.
• Participates in the development and implementation of corrective action plans.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Prince Edward takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 and a member of our Human Resources team will respond to your request. Please note that this phone number is only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Essential Skills:

• Computer Use
• Oral Communication
• Problem Solving
• Reading

Soft Skills:

• Attention to Detail
• Confidence
• Critical Thinking
• Effective Communication

Languages:

• English