Banquet & Restaurant Supervisor - Health Benefits

Go2hr; Kelowna; On-site; CAD 26,000 - 30,000; Full time

Benefits offered by this job

Health care benefits

Free parking

Free meals and restaurant discounts

30-40 hours per week

Wage: $19–$22/hour plus gratuities

Job summary

Go2hr is hiring a full-time restaurant/banquet supervisor in the Kelowna area. Shifts will be in the afternoon, evenings, and weekends. The ideal candidate has at least one year of supervisory experience in F&B or tourism and holds a Serving It Right certificate.

You will train staff, ensure policy adherence, and lead event operations. The role offers benefits and a focus on guest satisfaction within a dynamic team.

Qualifications

• At least one year of supervising staff in the Food & Beverage or Tourism industries.
• Dedicated to providing personalized and professional service to guests.
• Able to read, write and communicate in English in a working environment.
• Able to work in a high-pressure environment and remain calm in urgent situations.
• Formal education in a related field.
• Holds a valid Serving It Right certification.

Responsibilities

• Work with the leadership team to ensure staff understands policies, procedures, standards, guidelines, and training programs.
• Achieve objectives in service, quality, appearance, and cleanliness through staff training and positive environment.
• Collaborate with the local team to execute smooth operations.
• Direct and participate in the training and coaching of new and existing team members.
• Act as a second-level follow-up for guest complaints with internal follow-up and performance management when needed.
• Monitor adherence to cash handling and reconciliation per banquet policies.
• Support the Responsible Beverage Service Program and ensuring compliance.
• Ensure deliveries are received correctly and according to policies.
• Adhere to Health and Safety policies in the Health and Safety Program.
• Assist in maintaining efficient work and service flows; promote team spirit across departments.
• Participate in weekly meetings and help set organizational best practices.
• Event setup and breakdown for banquets and events as per diagrams or instructions.

Skills

Supervising staff

Customer service

Communication

Team leadership

Education

Related field education

Job description

Go2hr is hiring a full-time restaurant/banquet supervisor in the Kelowna area. Shifts will be in the afternoon, evenings, and weekends. The ideal candidate has at least one year of supervisory experience in F&B or tourism and holds a Serving It Right certificate.

You will train staff, ensure policy adherence, and lead event operations. The role offers benefits and a focus on guest satisfaction within a dynamic team.