Restaurant Supervisor

Go2hr; Kelowna; On-site; CAD 26,000 - 30,000; Full time

Benefits offered by this job

Health care benefits

Free parking

Free meals and restaurant discounts

30-40 hours per week

Wage: $19–$22/hour plus gratuities

Job summary

Go2hr is hiring a full-time restaurant/banquet supervisor in the Kelowna area. Shifts will be in the afternoon, evenings, and weekends. The ideal candidate has at least one year of supervisory experience in F&B or tourism and holds a Serving It Right certificate.

You will train staff, ensure policy adherence, and lead event operations. The role offers benefits and a focus on guest satisfaction within a dynamic team.

Qualifications

• At least one year of supervising staff in the Food & Beverage or Tourism industries.
• Dedicated to providing personalized and professional service to guests.
• Able to read, write and communicate in English in a working environment.
• Able to work in a high-pressure environment and remain calm in urgent situations.
• Formal education in a related field.
• Holds a valid Serving It Right certification.

Responsibilities

• Work with the leadership team to ensure staff understands policies, procedures, standards, guidelines, and training programs.
• Achieve objectives in service, quality, appearance, and cleanliness through staff training and positive environment.
• Collaborate with the local team to execute smooth operations.
• Direct and participate in the training and coaching of new and existing team members.
• Act as a second-level follow-up for guest complaints with internal follow-up and performance management when needed.
• Monitor adherence to cash handling and reconciliation per banquet policies.
• Support the Responsible Beverage Service Program and ensuring compliance.
• Ensure deliveries are received correctly and according to policies.
• Adhere to Health and Safety policies in the Health and Safety Program.
• Assist in maintaining efficient work and service flows; promote team spirit across departments.
• Participate in weekly meetings and help set organizational best practices.
• Event setup and breakdown for banquets and events as per diagrams or instructions.

Skills

Supervising staff

Customer service

Communication

Team leadership

Education

Related field education

Job description

• Open to International applicants with valid Canadian Work permits: Yes

We are hiring a full-time restaurant/banquet supervisor to join our team.

Shifts will typically fall in the afternoon, evening and on the weekend.

What will you be doing?

• Work with the leadership team to ensure that all staff understands all policies, procedures, standards, specifications, guidelines, and training programs.
• Achieve company objectives in service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Work closely with the local team to execute smooth and flawless operations.
• Direct as well as participate in the training and coaching of new and existing team members.
• Act as a second level for follow up on guest complaints and ensure appropriate internal follow up, including implementing training resolutions and effective performance management where applicable.
• Help to monitor adherence to cash handling and reconciliation procedures in accordance with banquet department’s policies and procedures.
• Support the maintenance of the Responsible Beverage Service Program, including ensuring compliance with procedures and documentation.
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the banquet department’s receiving policies and procedures.
• Adhere to Health and Safety policies and procedures outlined in the Health and Safety Program.
• Assist with our continuous effort to ensure smooth and efficient work and service flows.
• Promote team spirit between staff in different departments, enhancing our positive work culture.
• Participate as needed in weekly meetings and work with regional teams to help create and set organizational best practices.
• Event Setup and Breakdown: Set up tables, chairs, linens, glassware, and other necessary items for banquets and events according to diagrams or instructions. This may also involve moving furniture and equipment.

Responsibilities & Qualifications

What are we looking for?

• At least one year of experience supervising staff in the Food and Beverage or Tourism industries.
• Dedicated to providing personalized and professional service to all guests, and to showcasing the local region.
• Able to read, write and communicate in an English working environment.
• Able to withstand extended periods of standing, and other physically demanding conditions.
• Able to operate in high pressure environment and remain calm and focused in urgent situations.
• Able to work flexible hours, including evenings, weekends, and holidays, as well as overtime from time to time.
• Able to maintain a professional appearance and demeanor, aligning with dress code guidelines.
• Has formal education in a related field.
• Holds a valid Serving it Right certification.

19-22

Other Perks/Benefits

What's in it for you?

• A fun and passionate team of food lovers.
• This is a permanent full-time role (30-40 hours per week)
• Wage will depend on experience, $19 – 22/hour (plus gratuities)
• Health care benefits.
• Free parking.
• Free meals and discounts in our restaurants and bars.