Banking Solutions & Customer Experience Specialist

The Toronto-Dominion Bank (Canada); Toronto; On-site; CAD 30,000 - 39,000; Full time

Job summary

TD Canada Trust is seeking a Customer Experience Associate in Etobicoke, Ontario. You will handle customer interactions, process financial transactions, and advise on banking solutions to ensure a positive experience.

Join a team focused on delivering exceptional service, maintaining accuracy, and building relationships with customers. The role emphasizes compliance, collaboration, and ongoing skill development within a supportive TD culture.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills for a fast-paced environment.
• Proficiency with MS Office (Word, Excel, Outlook) and internet.

Responsibilities

• Process financial transactions and customer inquiries with accuracy and adherence to procedures.
• Understand customer needs and recommend banking solutions accordingly.
• Respond to customer concerns and escalate non-standard issues as needed.
• Promote banking solutions to meet business objectives and complete tasks timely.
• Deliver quality customer experiences and contribute to a positive team environment.

Skills

Customer service

MS Office

Communication

Attention to detail

Education

High School diploma

Tools

MS Word

MS Excel

MS Outlook

Internet

Job description

TD Canada Trust is seeking a Customer Experience Associate in Etobicoke, Ontario. You will handle customer interactions, process financial transactions, and advise on banking solutions to ensure a positive experience.

Join a team focused on delivering exceptional service, maintaining accuracy, and building relationships with customers. The role emphasizes compliance, collaboration, and ongoing skill development within a supportive TD culture.