Personal Banking Experience Specialist

The Toronto-Dominion Bank (Canada); Toronto; On-site; CAD 32,000 - 39,000; Full time

Job summary

TD Canada Trust in Toronto is seeking a friendly Customer Service Associate to support daily banking needs, processing deposits, withdrawals, and bill payments with accuracy and care, while delivering a positive customer experience.

You will identify customer needs, recommend banking solutions, and refer to the right TD partner when appropriate, all while upholding our Code of Conduct, teamwork, and a commitment to service excellence.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills.
• A dynamic communicator with established customer experience skills who can connect with different people in a calm, courteous, and effective manner.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per procedures and TD's Code of Conduct.
• Understand and determine customer needs to recommend solutions.
• Respond and resolve customers' concerns using standard procedures and escalate non-standard activities when necessary.
• Achieve assigned goals by promoting banking solutions and completing processes accurately and timely.
• Connect with customers to advise them on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and personal development.
• Assist the team by staying dedicated and keeping everyone up-to-date on routine activities.

Skills

Customer service

Communication

Education

High School diploma

Undergraduate degree or equivalent asset

Tools

MS Office (Word, Excel, Outlook)

Job description

TD Canada Trust in Toronto is seeking a friendly Customer Service Associate to support daily banking needs, processing deposits, withdrawals, and bill payments with accuracy and care, while delivering a positive customer experience.

You will identify customer needs, recommend banking solutions, and refer to the right TD partner when appropriate, all while upholding our Code of Conduct, teamwork, and a commitment to service excellence.