Banking Customer Experience Specialist

TD; Sherbrooke; On-site; CAD 30,000 - 37,000; Full time

Job summary

TD Canada Trust is hiring for Customer Experience Associate opportunities presented at the University of Sherbrooke. The on-site event offers a chance to meet branch leaders, learn about TD’s banking solutions, and explore future opportunities within the TD Canada Trust branch network.

Applicants should have a High School diploma, strong communication skills, basic MS Office proficiency, and an eagerness to deliver excellent customer experiences while handling transactions and advising customers

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A dynamic communicator with established customer experience skills.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Skills

Customer service

Communication

Organization

Attention to detail

Education

High School diploma

Undergraduate degree or equivalent is asset

Tools

MS Office

Job description

TD Canada Trust is hiring for Customer Experience Associate opportunities presented at the University of Sherbrooke. The on-site event offers a chance to meet branch leaders, learn about TD’s banking solutions, and explore future opportunities within the TD Canada Trust branch network.

Applicants should have a High School diploma, strong communication skills, basic MS Office proficiency, and an eagerness to deliver excellent customer experiences while handling transactions and advising customers