Banking Customer Experience Specialist

TD; Elmira; On-site; CAD 31,000 - 39,000; Full time

Job summary

TD Canada Trust, Elmira, Ontario, is hiring a Customer Experience Associate to help TD customers with transactions, account inquiries, and product recommendations in a busy branch. You will process deposits, withdrawals, bill payments, and provide accurate information to ensure a positive banking experience.

We value clear communication, attention to detail, and a friendly, customer focused approach. The role offers a supportive team environment, opportunities for growth, and a base hourly pay

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills for a fast-paced environment.
• Hands on knowledge of MS Office (Word, Excel, Outlook) and internet.
• Go-getter who can exercise initiative and be accurate and detail oriented.
• Dynamic communicator with established customer experience skills in verbal and written communication.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments per procedures and code of conduct.
• Understand and determine customer needs to recommend solutions while maintaining confidentiality.
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities as needed.
• Achieve assigned goals by promoting banking solutions and completing processes timely and accurately.
• Connect with customers to advise on banking solutions and processes clearly.
• Promote a positive, diverse and equitable work environment by supporting team effectiveness and personal development.
• Assist the team by staying dedicated and keeping everyone updated on status of routine activities.
• Deliver quality customer experiences and suggest operational improvements to achieve excellence.

Skills

MS Office

Customer service

Communication

Education

High School diploma

Undergraduate degree or equivalent

Job description

TD Canada Trust, Elmira, Ontario, is hiring a Customer Experience Associate to help TD customers with transactions, account inquiries, and product recommendations in a busy branch. You will process deposits, withdrawals, bill payments, and provide accurate information to ensure a positive banking experience.

We value clear communication, attention to detail, and a friendly, customer focused approach. The role offers a supportive team environment, opportunities for growth, and a base hourly pay